Offer summary
Qualifications:
Strong conversational and written English skills, Experience in customer support or client-facing role, Tech-savvy with software systems, Organizational skills and attention to detail, Familiarity with Jira and HubSpot.
Key responsabilities:
- Act as the first point of contact for client support inquiries
- Manage internal ticketing system using Jira and HubSpot
- Assist clients with installs and onboarding processes
- Provide post-onboarding support to ensure client satisfaction
- Gather feedback to improve onboarding and support processes