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Bilingual Voice Agent, T&E Call Center Operations-Remote

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica

Offer summary

Qualifications:

1-3 years of call center experience, High School Diploma or equivalent, Excellent verbal and written Spanish skills, Good command of English, Moderate Microsoft application skills.

Key responsabilities:

Answer inbound calls for TE products
Support customers using TE services
Maintain high product and process knowledge
Adhere to established processes for calls
Manage performance and schedules

TransUnion Information Technology & Services XLarge https://www.transunion.com/

10001 Employees

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Job description

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What We'll Bring:

This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

What You'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

1-3 years of experience in an operations job role, including inbound voice customer care/support.
Highest level of formal schooling for the specific region (High School Diploma).
Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
Moderate skills in Microsoft applications
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills.
This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
Adheres to established processes and procedures when responding to support phone calls.
Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
Manages individual performance for aux time usage and adherence to schedules.
Performs other duties as assigned.
Must work U.S. business hours in support of U.S. customers and consumers.
Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support