Regional Director of Operations

Description

• Develop annual planning, budgeting, and hospital productivity levels for the hospitals in partnership with the Support team, COO, regional leadership team, and hospital leadership.    
• Provide training and support on UVC systems, technology, and support functions.    
• Provide, coach, mentor, and train on “unmatched” client experience in all our veterinary hospitals.    
• Support up to 2-4 or more veterinary specialty/ emergency hospitals at a time, especially as we realize growth and acquisitions.    
• Build collaborative relationships: build strong professional relationships with UVC team members and key stakeholders, including our sponsor, based on trust, collaboration, and value-adding work; maintain regular interactions with all the Support Office teams and maintain your knowledge, skills and best practices in the veterinary industry.     
• Responsible for supporting, consulting and mentoring hospitals within an assigned area by regularly communicating with Department Mangers    
• Weekly /Biweekly calls with Department managers; reviewing performance through Hospital Score Cards, Power BI, Financial Statements.    
• Monthly calls reviewing Financial Performance and Client Experience KPIs    
• Development of comprehensive operational plans that promote healthy financial performance with regular review and refinement as needed for hospitals.    
• Development and Delivery of group training (virtual); including hospital leadership    
• Ensure that all client concerns are addressed and resolved in a timely manner    
• Partnership with Hospital Leaders to develop action plans for continuous achievement of budgeted revenue and EBITDA targets with focus on key KPIs, including doctor and staff productivity, COGS management, average transaction growth, and order volume growth.    
• Demonstrate integrity and ethics in all actions and behaviors    
• Other duties as assigned.    

• Bachelor's degree in business, Education, Management, HR or related preferred.    
• A minimum of 5 years’ experience in multi-site operations management.    
• Requirement for candidate to live within Massachusetts or Rhode Island.
• Experience in the veterinary emergency/ specialty field required.    
• Proficiency in data analysis and business management preferred.    
• Excellent leadership and communication skills.    
• Excellent organizational and time-management skills.    

• Frequent work at a computer for 90-100% of the time.    
• Remote position with 50%+ travel required.    
• Frequent to moderate noise levels in the work environment.    
• Frequent ability to carry our instructions furnished in written, oral or diagram form to solve problems involving several variables.    
• Ability to stand, walk, stoop, kneel, crouch as well as manipulate (life, carry and move) up to 15 pounds.    
• The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

1. Attitude    
2. Judgement    
3. Teamwork    
4. Results     

1. Attitude – demonstrate a positive attitude, resilience and openness to change.  Adapt your approach as requirements of a situation change, be comfortable in ambiguous situations and work effectively with various individuals or groups of diverse backgrounds and experiences.    
2. Judgement – use professional experiences to make assessments of facts, data, credibility and situations. Applies professional knowledge to analyze issues, clarify positions and determine workable options or reach reasoned decisions. Applies sound judgement with assessment of credibility.     
3. Teamwork – the ability to develop, maintain, and strengthen partnerships with others inside and outside of the organization, while providing information, assistance and support.  Seek to understand and build on differing perspectives of others; fostering collaboration and teamwork, enhance team effectiveness, ensure alignment, proactively assist, involve and support others, resolve conflict, build bridges and collaboration between teams. Empower other team members with confidence to be successful, especially at challenging new tasks, delegate significant responsibility and authority, while allowing team members freedom to decide how they will accomplish goals and resolve issues.    
4. Results – maintain focus on key performance drivers, continuously improve processes, and consistently deliver results.  Apply strategic thinking to organizational and business perspectives to identify and focus on key drivers of organizational performance and results that are scalable.