Client Administrator

Location:

POSITION TITLE: Client Administrator  

JOB PURPOSE

 
The Client Administrator (CA) is accountable for assisting a Senior Institutional Advisor (SIA)/Relationship Manager (RM)/Trust Officer (TO) as needed within the Institutional Advisors team. The CA will administer an IA book of institutional relationships with emphasis on client service and daily administrative duties. The CA must develop and maintain in-depth knowledge of IA products and services and keep clients informed of new products and related improvements, while supporting SIA/RM/TO in retaining clients and identifying areas to improve existing relationships and processes.

The focus of administrative activities relates to client satisfaction/consulting and oversight responsibilities associated with all legal, ERISA, reporting aspects and client issues/resolution involving the following: trust/custody, benefit disbursements, investment management, and commercial bank account services/activities, as well as maintaining the integrity of associated compliance aspects. May independently work with client contacts to identify and describe problems. Is expected to contact involved operations parties to find resolution and convey to client for closure.  Establishes rapport and effectively coordinates all service issues across product lines to deliver quality service to external and internal clients.

ESSENTIAL JOB FUNCTIONS

• Work in partnership with a Senior Institutional Advisor/Relationship Manager/Trust Officer to service and monitor an assigned group of accounts to ensure timely and accurate processing of client directed trades and transactions and the required financial reporting.
• Demonstrate knowledge relating to the institutional trust/custody client needs and IA product offerings and operational effectiveness and efficiency (ex. Account Onboarding, asset collection, alternative assets, pension payment system, client & file system maintenance, etc.)
• Processes, on daily basis, various cash processing transactions including wire transfers, preparation of checks, transfer of cash, deposit of funds, forwards client trading requests.
• Reviews and manages daily cash reports.  Prepare various reports, correspondence, technical documents, and special projects as requested. 
• Develop relationships with clients and their service providers, such as consultants, third-party plan administrators, accountants, auditors, outside RIA’s, etc. 
• Read and understand standard institutional client trust/custody agreements and documents for administrative and fiduciary purposes.
• Mitigate risk by servicing assigned institutional client relationships in compliance with KeyBank policies and procedures, as well as with regulatory and legal requirements.
• Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees.
• Assist clients with required reporting to various government agencies (i.e., DOL, PBGC, IRS, etc.).
• Identify improvement opportunities with internal support units, investment management, or other KeyBank business units, and proactively advise IA clients on effective operational, or investment processes and solutions.
• Provide back up to other CAs or assigned RM(s).

REQUIRED QUALIFICATIONS

• 1 to 3 years industry experience working with corporate, non-profit, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.
• Demonstrated strong client service skills.
• Securities processing and bank operations knowledge.
• Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
• Undergraduate degree in business-related field or equivalent work experience.
• Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.

PREFERRED QUALIFICATIONS

• Competence with trust/custody, pension, alternative assets, commercial banking, operating fund, and charitable plan client needs.
• Client consultation/advocate background.
• Securities processing and bank operations knowledge.
• Public speaking experience.

COMPETENCIES/SKILLS

• Personal effectiveness
• Communication
• Adaptability / Flexibility/Detail oriented
• Independent problem solving
• Decision making/Prioritizing
• Customer service orientation

REPORTING RELATIONSHIP

• This position reports to Team Lead Manager – Client Administrator
• Mobile – Office 3 days and work from home 2 days

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.