Match score not available

Dispatch Executive Assistant (Jobber and Kanban Expert)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

3+ years of call center experience, 2+ years as an Executive Assistant, Experience with CRM tools required, No or neutral accent in English.

Key responsabilities:

Answer inbound calls and provide support
Schedule appointments and manage communications

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Scope

Full-time role: 40 hours a week with one hour lunch daily
Monday to Friday 9am-6 pm Vancouver Time // 1:00am - 10:00am Manila
Vancouver CAN

We are a growing appliance repair company helping homeowners and businesses in the Vancouver area get their essential appliances back up and running. Our team of qualified technicians have years of experience diagnosing and repairing all major appliance brands. We take pride in providing fast, reliable service with unbeatable customer satisfaction. We are looking for a friendly, customer-focused Dispatch Executive Assistant to be the first point of contact for our customers. You'll schedule repair appointments and dispatch technicians in a fast-paced, high-volume call center environment. Excellent communication skills and unwavering professionalism are must-haves for this role.

Responsibilities

Answer inbound calls and provide excellent customer support
Assist Service Coordinator with outbound calls
Schedule appointments with customers that have received the parts shipped to them
Assist technicians with coordinating customer communication
Email and Calendar management
Address quote and appointment requests
Help book in Warranty customers
Enter customer information & create job records in Jobber CRM under corresponding warranty company's account
Ensure matching warranty claim exists in Warranty Kanban CRM
Submit booked in appointmemts in CRM Jobber
General administrative duties

Requirements

Minimum 3 year tenure experience in call center providing excellent customer support/managerial role a MUST
Experienced Executive Assistant for at least 2 years
Excellent English and conversational communication skills
No Accent or with Neutral Accent
Experienced in CRM Tools a MUST and preferably Kanban and Jobber
Background in banks, appliance centers and technical roles is a plus
Training and modules provided