Become a part of our caring community and help us put health first
Humana’s Corporate Marketing organization is looking for a Technical Senior Product Owner that is Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana’s success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!
As the Technical Senior Product Owner, you will support a Marketing Strategy Team by leading the technical requirements development and documentation of journeys, campaigns, or communications and consults on marketing and communication delivery strategy.
Key Role Functions
Coordinate with Marketing Strategy Team to understand and translate requirements into architecture for marketing campaigns, providing consultation around channels and audience targeting
Prioritize activities across development and operations for high quality execution, prioritizing requests, change request, etc.; lead the delivery development team to achieve tasks/milestones
Look for enhancements to the messaging to achieve the strategy/goal of the business
Plan and lead design review sessions with development/delivery team
Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies
Identify opportunities to simplify, automate and consolidate across lines of business or products
Work closely with cross-functional teams to provide progress updates and ensure the management of any delivery risks or issues
Identify and research potential pre and postproduction issues and assist in resolution and provide technical support when necessary
Support and execute release planning activities
Identify and escalate infrastructure issues
Promote best practice solutions and integrated applications to reduce costs and improve overall adoption
Ensure clear and effective communication with existing or concurrent projects
Provide coaching and development guidance to delivery team members
To be successful in this role, you will need to be a highly detail-oriented, self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through. Having a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.
Only persons with authorization to work permanently in the U.S. need apply. EEO
Use your skills to make an impact
Required Qualifications
Bachelor's degree or higher in Marketing, IT, Business OR equivalent related experience
Salesforce Marketing Cloud (SFMC) Email Specialist certification
4+ years of communications, marketing, product owner (indirectly or directly) or related experience
2+ years of hands-on experience in the SFMC platform
Experience with multi-channel marketing communications
Requirements documentation/story creation experience
Excellent verbal, written and presentation skills
Experience with Lucid or a similar tool
Demonstrated skills leading and/or influencing cross-functional teams
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Experience with Aprimo, ADO and/or EMME
Previous end-to-end communication experience within Humana
Agile experience
Additional SFMC certifications
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$93,000 - $128,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
