Product Owner - Home Ecosystem, Homes Platform

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Job Description Summary

Job Description

JOB TITLE: Product Owner - Home Ecosystem, Homes Platform

LOCATION: Halifax or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site mentioned above

About this opportunity

Are you passionate about driving product innovation and leading cross-functional teams to success? We’re looking for a multifaceted and experienced Product Owner to join our Retention Engagement team (Mortgages) in the Home Platforms to play a pivotal role in shaping our future. If you consistently analyze market trends and are passionate about solving customer problems, we’d love to hear from you!

The Retention Engagement team (Mortgages) sits within the Homes Platform’s Direct & Retention Lab in the Homes business unit. We’re a brand-new lab that brings product and platform delivery together with big ambitions for our customers and our business.

We collectively own a mortgage book of over £300bn, supporting 2.5m customers to buy their homes, which is the biggest portfolio in the UK.

The team that you’ll lead has 3 core goals:

• Brilliant Basics: Steadfast delivery focus on setting customers up for success, growing digital capabilities, embedding brilliant human and digital connection

• Engage: Compelling reasons for great interactions through proactive digital comms, personalised home insights and discovery tools. Own and develop strategies to leverage tools such as the new Homes Space within the new Mobile App and our Home Ecosystem

• Enrich: Accelerate homes ecosystem propositions working across LBG and with FinTech partners

We're accountable for the definition and delivery of strategic priorities for Homes existing customers, improving commercial performance through building customer understanding, and have both a keen eye for detail and the ability to see big picture solutions.

What you'll need

• You're experienced in working in an agile delivery environment at scale

• Experience in delivery of technology change across software and infrastructure.

• Providing input into overall product vision and product roadmap. prioritises, refines, and leads product backlog.

• Demonstrate working with technical and cross-functional teams to build a service at scale

• Adept at immersing into a product business area including third-party market trends to bring industry-leading insight to the organisation

• Strong business and commercial skills – you’ve a drive to deliver better, faster and cheaper and influence successfully to prioritise demand across the group

• Strong influencer; able to successfully manage key partners, prioritise and rationalise the right set of business problems

Desirable

• Have been accountable for product change governance and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for your respective features, journeys, or technology components.

• Implement development frameworks for their area, coach, and mentor others in the organisation.

• Experience in overall ownership of a single product which contains 1-2 features, journeys, or technology components

About working for up

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.