LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
The Senior Sales Enablement Specialist/Manager will play a critical role in empowering LivePerson’s sales and customer success teams to deliver on our Digital Outcomes Approach. This role will focus on equipping sellers with the knowledge, tools, and assets needed to engage customers at every stage of the engagement model, from Value Discovery through Value Maximization. The ideal candidate will work closely with the Sales Support and Acceleration Team, Product Marketing, and Customer Success teams to deliver targeted training, insights, and resources to optimize our sales processes and drive performance.
You will:
Enablement Program Development
- Design and deliver enablement programs that align with LivePerson’s Digital Outcomes Approach, supporting sales and customer success team performance across the LivePerson customer engagement model.
- Create and manage content such as training modules, playbooks, and toolkits that support each phase of the sales cycle.
- Develop and maintain sales assets (e.g., pitch decks, proposal templates, success stories) that are relevant, updated, and tailored for specific customer segments.
Data Analysis & Reporting
- Analyze sales performance data to identify trends, gaps, and opportunities for targeted enablement.
- Develop and maintain dashboards to track the adoption and impact of enablement programs, ensuring they are aligned with business goals.
- Provide data-backed recommendations for continuous improvement of sales enablement initiatives.
Sales Tool Optimization
- Ensure effective use of sales and enablement tools (e.g., content management platforms, CRM, LMS, etc.) by providing training, best practices, and support.
- Collaborate with the Revenue Operations team to optimize tool functionality and integrations that enhance the sales process.
Training & Coaching
- Deliver ongoing training on key sales processes, methodologies (e.g., MEDDPICC), and LivePerson’s product suite, with a focus on differentiating value and ROI articulation.
- Conduct role-based training sessions, including role plays and workshops, to build confidence and skills across the sales team.
- Support the creation and delivery of enablement events, such as LivePerson’s Mastery Series, LevelUp, Ignite Onboarding, and Sales Kickoff.
Collaboration & Cross-Functional Engagement
- Act as a key liaison between Sales, Solutions Marketing, Customer Success, and Product to align enablement priorities and ensure consistent messaging.
- Partner with Solution Marketing to ensure alignment on go-to-market messaging, new product launches, and value propositions.
- Engage with customer success teams to capture best practices and customer insights to inform enablement materials.
You have:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 5+ years in sales enablement, sales operations, or a related function within a SaaS or technology company.
- Strong analytical skills with experience in data analysis and reporting;
- Proficiency in tools like Highspot, Salesforce, and Gong is a strong plus.
- Experience designing and delivering sales training, with knowledge of sales methodologies (e.g., MEDDPICC) and buyer-centric engagement frameworks.
- Exceptional written and verbal communication skills, with the ability to present complex information in a clear and engaging manner.
- Proven ability to work collaboratively in cross-functional teams and influence without direct authority.
- Self-starter with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment.
Benefits:
The salary range for this role will be between $120,000 to $140,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
- #LI-Remote
Why you’ll love working here:
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
