Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor intensive tasks to focus on more intellectual challenges.
Mujin is seeking a dedicated and results-driven Account Manager to join our Strategic Accounts team. Reporting to the Sales Director, you will be responsible for ensuring that our existing install base accounts run smoothly, providing exceptional support, and maintaining long-term relationships. This role requires a strategic thinker with a strong understanding of customer service, project management, and a passion for technology.
Responsibilities:Serve as the primary point of contact for assigned existing accounts, ensuring smooth operations and high levels of customer satisfaction Build and maintain strong relationships with customers, understanding their needs and providing timely support Collaborate with internal teams to ensure the successful delivery of products and services. Provide technical support and product demonstrations to customers, ensuring they understand and can maximize the use of our technology Proactively identify opportunities to upsell or expand services within existing accounts, contributing to revenue growth Monitor and report on account performance metrics, ensuring that customer expectations are met Address any issues or challenges that arise, coordinating with relevant teams to resolve them effectively Attend industry events and trade shows to stay informed about industry trends and promote our products and services Requirements:Bachelor's degree in business, Engineering, or a related field Proven experience in account management or customer success, preferably in the robotics or industrial automation industry Strong understanding of industrial automation technologies and their applications Excellent communication, negotiation, and relationship-building skills Ability to manage multiple projects and clients simultaneously Self-motivated with a results-oriented mindset and the ability to work independently Proficiency in CRM software and Microsoft Office Suite Willingness to travel as needed Preferred:Experience in providing technical support or product demonstrations within the industrial automation sector Familiarity with project management tools and methodologies Understanding of robotic systems and their applications in industrial settings Since our expansion to North America, we have encountered substantial demand for our groundbreaking robotics technology. If you are seeking a job in cutting-edge robotics and automation, Mujin offers an exciting opportunity to work with state-of-the-art technology and be at the forefront of the industry's advancements. As part of the Mujin team, you will have the opportunity to work with some of the leaders in the robotics space, as we work together to change the face of industrial automation.
EEO Statement
Mujin Corp. is committed to providing equal employment opportunities for all employees and applicants, without regard to race, religion, color, sex, sexual orientation, gender identity or gender expression, national origin, age, pregnancy, physical or mental disability if the individual is otherwise qualified, genetic information, military or veteran status, marital status, familial status, parental status, HIV/AIDS status, sickle cell trait, DNA analysis, or any other protected characteristics as governed by federal, state, and local laws. This policy applies to all the Company activities, including hiring, placement, promotion, discipline, termination, compensation, and training.
