Description
Senior Clinical Development Operations Analyst
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities - Serves as subject matter expert for the applicable modules and systems under the Business Unit’s remit. Uses strong analytical reasoning and helps provide data or system solutions for the Business Unit and Business Lines (Clinical, Commercial & Corporate). Creates and delivers training to internal and external Customers.
- Creates reports in support of business needs and requests. Provides a quality check and analysis of source data to identify trends, issues, or inconsistencies within data, reporting and analytics. Investigates and troubleshoots issues and implement timely actions plans to address these. Summarizes applicable data points for respective audiences to highlight noticeable trends.
- Creates templates with programming efficiencies to support internal reporting and presentation capabilities required to support weekly updates, various Business Unit calls and other management-specific needs.
- Supports new projects as required including requirements gathering, investigation of new or existing toolsets, and liaising with IT or other partners to identify and plan for longer-term needs. Strong knowledge of key systems to respond to reporting needs either on an ad hoc or routine frequency to provide oversight and decision-making information to key leaders.
- May participate in special projects and initiatives that require a unique skillset and knowledge of the Business. Maintains oversight for complex reporting for internal and external needs. Identifies areas of improvement in data integrity, speed, and automation. Finds opportunities to streamline operations through data flows or workflow tools.
- Provides recommendations to IT on the issues or enhancements for system changes to ensure business needs are met. Assists with planning and implementation of system changes to support business growth. Assists with system upgrades and the interface or integrations of new systems. Assists with solution design for new modules/ functionality and may develop solutions independently. Monitors data quality and raises issues and requests for improvements as needed. Communicates changes and trains new and existing users.
- Active participation in the testing and validation efforts of associated systems under the Business Unit remit. Identifies and implements long-term strategies for analytics and reporting to increase efficiency and add value. Participates in the analysis and definition of business requirements to support identified initiatives.
- Prepares, coordinates, and facilitates responses for Sponsor or Customer requests for experience, with a focus on complex and / or strategic Requests for Information (RFI’s). Manages the RFI process from receipt to delivery by identifying potential barriers or risks for completion, formulating recommendations for resolution, and/or escalating issues as appropriate. Completes delivery with little assistance.
- Collects, reviews, and presents quarterly metrics. Presents information to the BU management and Executive Leadership, as requested.
- Leads and/or supports discussions on scheduled meetings with the Business Unit representatives.
- Uses effective customer-oriented communication skills to respond to end-users, team members and Management promptly and within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.
- Responds to end-user questions or requests by providing guidance, problem solution, or by contacting appropriate resources.
- Provides regular status updates on larger projects and initiatives to Management and Leadership teams.
- Demonstrates proactive approach to time management and task appropriation to facilitate on time execution of deliverables.
- Proactively offers solutions for identified issues and routes for approval appropriately, exhibiting careful judgement in communicating issues.
- Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicates impact, and brings to a timely resolution.
- Performs other work-related duties as assigned.
- Minimal travel may be required (up to 25%).
Qualifications
What we’re looking for
- BA/BS degree or equivalent combination of education and experience Proficiency in Power BI.
- Proficiency in Oracle E-Business suite.
- Proficiency in Microsoft Suite with strong Excel skills.
- High utilization of PC-based software packages for word processing, presentations, spreadsheets, and graphics.
- Proficiency in Power BI Preferred.
- Proficiency in Oracle E-Business suite preferred.
- Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred.
- CRO or Pharmaceutical experience preferred.
- Moderate business analysis experience.
- Demonstrated ability to assist in gathering business requirements for projects, problems, and issues.
- Ability to be attentive to detail, flexible, open to suggestions, and possess effective communication skills.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
