Happiness Officer - Italian Customer Support

Job Overview

We are currently seeking a dedicated Bilingual Portuguese-English Customer Support Agent, also known as a Happiness Officer, to deliver exceptional service through our email and live-chat platforms. This position is ideal for individuals who possess a genuine enthusiasm for assisting others and can maintain composure in high-pressure situations. In addition, you will have the opportunity to translate our product into Portuguese, utilizing user-friendly tools that facilitate the translation process and allow you to contribute to the moderation of translations from fellow team members.

Key Responsibilities

• Provide outstanding customer support via email and live-chat channels
• Translate product content into Portuguese with clarity and accuracy
• Review and moderate translations submitted by other team members
• Foster a calm and professional atmosphere while addressing customer inquiries
• Efficiently resolve customer issues and enhance user satisfaction
  
  

Required Skills

• Fluency in both Portuguese and English
• Excellent written and verbal communication abilities
• Strong commitment to customer service excellence
• Capability to manage stressful situations and address conflicts effectively
• Familiarity with email and live-chat support tools
  
  

Qualifications

• Experience in customer support or a related position
• Familiarity with customer service principles is essential
• Previous translation experience or language services exposure is advantageous
  
  

Career Growth Opportunities

This role presents significant opportunities for ongoing professional development, allowing you to enhance your customer service skills and language proficiency through regular translation tasks and collaborative moderating efforts.

Company Culture And Values

We uphold a culture that prioritizes teamwork, effective communication, and a commitment to customer satisfaction. Our organization values contributions from every team member and aims to create a supportive environment in which employees can thrive.

Networking And Professional Opportunities

Joining our team provides you with the chance to connect with like-minded professionals, engage in skill-building activities, and collaborate within a dynamic work environment.

Compensation And Benefits

We offer a competitive salary based on your experience, alongside comprehensive health insurance options, flexible working hours, and paid time off to ensure a healthy work-life balance.

Employment Type: Full-Time