Customer Support Happiness Officer - Slovakian

Job Overview

We are on the lookout for a dedicated Bilingual Slovakian-English Customer Support Agent, referred to as a Happiness Officer, to join our team. In this role, you will provide exemplary service through our email and live-chat channels, ensuring customer satisfaction with a friendly and professional demeanor. Your passion for assisting others and ability to maintain composure in challenging situations will be vital to your success.

Key Responsibilities

• Deliver exceptional customer service via email and live-chat interactions.
• Regularly translate our product content into Slovakian, utilizing user-friendly tools provided.
• Oversee and moderate translations completed by colleagues to ensure quality and consistency.
• Address customer inquiries and concerns with empathy and efficiency.
  
  

Required Skills

• Fluency in both Slovakian and English.
• Strong verbal and written communication skills.
• Ability to remain composed under pressure.
• Genuine enthusiasm for helping customers and solving their problems.
• Familiarity with translation tools is advantageous.
  
  

Qualifications

• Prior experience in a customer support role is preferred.
• Strong language proficiency in Slovakian and English.
• Excellent problem-solving skills.
• Capacity to work independently as well as collaboratively within a team environment.
  
  

Career Growth Opportunities

Joining our team opens doors for professional advancement and continuous learning in customer service excellence and language skills development.

Company Culture And Values

We pride ourselves on fostering a professional, friendly environment that values teamwork and a commitment to outstanding service. Our team is driven by a shared passion for customer satisfaction.

Networking And Professional Opportunities

As part of our organization, you will have the chance to engage with a diverse team, collaborate on various projects, and expand your professional network.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and vacation benefits.
• Flexible remote work options.
  
  

Employment Type: Full-Time