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Front Office Specialist (Lithuanian and Latvian language)

Remote: 
Full Remote
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Offer summary

Key responsabilities:

  • Provide initial advice in Lithuanian and Latvian to B2B partners
  • Handle communication with partners and record information in CRM system
  • Translate calls to hotels, assist with ongoing cases, and help teams with communications
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RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/
201 - 500 Employees
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Job description

Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Lithuanian and Latvian language.

Job Responsibilities:

  • taking calls and providing initial advice to B2B partners in Lithuanian and Latvian language;
  • communication with partners about the on-going cases, providing regular updates on the progress;
  • helping other operation teams with the communication in Lithuanian and Latvian language;
  • handling info requests for B2B partners;
  • recording information in the CRM system about work done;

Requirements

  • Job Responsibilities:
    • main task of translating: calls to hotels for the precheck team, the incidents team and translations of letters.;
    • communication with partners about ongoing cases, providing regular updates on the progress;
    • helping other operation teams with communication in the Spanish language;
    • handling info requests for B2B partners;
    • recording information in the CRM system about work done;

Benefits

  • remote work;
  • schedule 5/2 (10.00 - 19.00 GMT +2);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.

Required profile

Experience

Industry :
Leisure, Travel & Turism
Spoken language(s):
LatvianLithuanianSpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Customer Service
  • Social Skills

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