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Customer Support Happiness Officer (English)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Excellent communication skills in English, Strong problem-solving capabilities, Empathy and a desire to assist others, Previous experience in customer support preferred, Proficiency in email and live-chat tools.

Key responsabilities:

  • Provide exceptional support via email and live-chat
  • Address inquiries and resolve issues efficiently
  • Uphold high standards of customer satisfaction
  • Collaborate with team members to improve processes
  • Maintain composure in high-pressure situations
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Job Overview

We are seeking a passionate English Happiness Officer, also known as a Customer Support Agent, who will excel in delivering outstanding service through our email and live-chat platforms. This role is ideal for individuals who thrive on assisting others and can maintain composure in high-pressure situations.

Key Responsibilities

  • Provide exceptional and friendly support to customers via email and live-chat
  • Address customer inquiries and resolve issues efficiently
  • Uphold a high standard of customer satisfaction
  • Collaborate with team members to enhance service processes

Required Skills

  • Excellent communication skills in English
  • Strong problem-solving capabilities
  • Ability to remain calm under pressure
  • Proficiency in using email and live-chat support tools
  • Empathy and a genuine desire to assist others

Qualifications

  • Previous experience in customer support or a related field is advantageous
  • Strong interpersonal skills
  • Proven ability to work effectively within a team environment

Career Growth Opportunities

We are dedicated to fostering the professional growth of our employees, offering various avenues for skill enhancement and career advancement within the organization.

Company Culture And Values

Our company promotes a supportive and collaborative environment, where each team member’s contributions are valued. We cultivate a friendly and professional atmosphere that encourages respect and teamwork.

Networking And Professional Opportunities

Joining our team provides you with extensive opportunities to network and collaborate within a vibrant professional community, enhancing your career development.

Compensation And Benefits

  • Competitive salary
  • Opportunities for performance-based bonuses
  • Flexible working hours
  • A supportive team environment that emphasizes employee well-being.

Employment Type: Full-Time

Required profile

Experience

Industry :
Internet
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportLiveChatHelp Desk Support

Other Skills

  • Social Skills
  • Problem Solving
  • Teamwork
  • Verbal Communication Skills
  • Empathy
Are you interested?

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