Who We Are
Firebolt is a disruptor in the cloud data warehouse space. So far we’ve built the fastest cloud data warehouse in the market, by far, and have helped some of the most data-forward companies in the world with their data challenges. But this is just the beginning. We are a strong team of world-class data experts, led by the people who built Google Big Query, Looker and Sisense. Backed by $264M in funding - we are poised to build the data platform of the future, and set a new bar for what can be done with data.
The Team
Firebolt’s Support team are customer-focused engineers who enjoy solving hard problems. We aim to help customers build amazing data ecosystems using Firebolt, delivered through scaled engagements and critical issue resolution. We build deep relationships with our customers and act as constant advocates internally on their behalf. We interface with our customers primarily through email andslack, and utilize alternative methods where necessary.
The Role
As a Support Engineer, your main responsibility will be to handle customer requests and issues through email and slack. Alongside ongoing customer support, you will also support our Solution Architects team when working with prospects and complex customers, as well as file bug reports, document best practices and participate in our Knowledge Community.
All team members cover a specific schedule based on their time zones and are responsible for delivering exceptional and fast customer service. Additionally, they assist with on-call critical issues throughout the week (including weekends).
What You’ll Do
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