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Application Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Armenia

Offer summary

Qualifications:

Experience with Aveva PI Administration, Fundamental SQL database administration, Understanding of networking concepts, B2+ English level proficiency, Degree in a technical discipline is a plus.

Key responsabilities:

Provide initial user support and troubleshoot application issues.
Maintain application configurations, documentation, and ensure system availability.
Apply system updates, patches, and oversee data integration operability.
Escalate issues to vendors and facilitate resolutions.
Ensure quality and timeliness of all assigned tasks.

EPAM Systems Information Technology & Services XLarge https://www.epam.com/

10001 Employees

See more EPAM Systems offers

Job description

We are searching for an Application Support Engineer. On this role you will encompass the first- and second-line support, application administration, vendor liaison and basic authorship of supporting documentation for a specific set of engineering/ operational applications.

Responsibilities

Provide initial support for: user administration activities, reporting of application status and issues, troubleshooting application issues, incl. data ingress /egress
Issue escalation to support vendors and facilitating issue resolution in accordance with commercial vendor agreements
Ensure system availability
Maintain application configurations
Maintain application documentation such as User guides or supporting technical information
Provide application maintenance activities: applying system updates such as application patches, database scripts and migrations, ensuing data integration links are operational and interfacing with technical teams for infrastructure support (e.g. backups and application of system patches), and cyber security tasks
Oversee and carry out assigned work with particular emphasis on product quality
Perform all duties with due regard to the health, safety of self, others and of the environment in which they are undertaken
Ensure that assigned tasks are delivered to a high standard, in a timely manner and in line with product requirements

Requirements

Experience with Aveva PI Administration, configuration and system maintenance
Fundamental SQL database administration
Understanding of networking concepts
Excellent communication skills, written and verbal
Strong analytical skills
B2+ English level proficiency

Nice to have

A degree in a technical discipline and/or an ITIL qualification
Previous experience in oil & gas and/or engineering environment
Previous experience with Aveva PI data integrations for visualizations and reporting
Service Now (ServiceNow product)
XHQ (Siemens product)
Seeq (SeeQ product)
IntelaTrac (Aveva product)
Energy Components (EC) (Quorum product)

We offer

We connect like-minded people

Delivering innovative solutions to industry leaders, making a global impact
Enjoyable working environment, whether it is the vibrant office or the comfort of your home
Opportunity to work abroad for up to two months per year
Relocation opportunities within our offices in 55+ countries
Corporate and social events

We invest in your growth

Leadership development, career advising, soft skills and well-being programs
Certifications, including GCP, Azure and AWS
Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
Free English classes with certified teachers

We cover it all

Participation in the Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Comprehensive medical & family care package
Four trust days per year for personal needs
Discounts for fitness clubs
Benefits package (hotels, restaurants, stores and services)

This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.