Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Job summary:

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Aguascalientes.

Reporting to the Program Manager, Customer Service Representative role involves in charge of communicating with customers and deal with customer's inquiries.

What a typical day looks like:

• The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission.
• Review with planning and production to be aware of AR accounts.
• Follow-up of deliveries with clients
• Communication with CFT to comply with previous and current production plans.
• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customer’s.
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.
• Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer comprehension.
• In charge of tracking relevant metrics and drive action items based on results KPIs.

The experience we’re looking to add to our team:

• Bachelor’s Dregree.
• Advance English.
• ERP knowledge. BAAN (nice to have)
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work collaboratively across departments.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

XS65

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).