Department Overview:
Immediate care offers same day scheduled appointments to patients with minor illnesses and injuries. We are open 8:00am-8:00pm Monday through Sunday, 365 days per year with limited hours on holidays. We have four Immediate Care locations: Beaverton, Richmond, Scappoose and South Waterfront. We usually have two providers per day per location with availability to see 48 appointments per day per location.
The PAS Specialist in Immediate Care provides excellent care through professional response to patient needs.
This role is responsible for all reception duties, including check in, check out, telephones, and providing a high
level of administrative support to both providers and patients. This will include gathering appropriate and
correct patient demographics, financial screening, worker compensation status, and non-covered service status.
Schedules appointments, both virtual and in person visits. Gathers and records information about patients,
provides specific customer services which include screening for financial eligibility, confirming health
insurance coverage, and individual's obligations. Maintains current information on all managed care insurance
plans and is up to date with all insurance plan changes. Solid administrative skills, including letter/phone
correspondence, organizational skills, project maintenance, and other general office tasks.
Function/Duties of Position:
- Greet and check-in patients to the practice providing a high level of customer service in preparation for the visit. This position will also make appointments check patients out, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.
- Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative. Manages providers schedule and completes administrative work for team providers.
Enrollment & Eligibility. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.
Performs other administrative duties and/or projects as requested by providers, managers, and supervisor.
Required Qualifications:
- Six months of work experience in a medical office setting, including high volume direct patient contact OR
- One year of work experience in a high volume direct public contact position
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Knowledge and Skills Required:
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
Preferred Qualifications:
- Two or more years of experience in a medical office setting.
- Previous OHSU and EpicCare experience.
Additional Details:
Exposure to ill patients - flu, colds, virus.
Must be able to sit for long periods, move about the clinic as necessary, and use telephone and computer for extended periods of time.
Hours: Varies - 7:30AM – 8:15 PM Monday- Sunday
May rotate into other Immediate Care Clinics
All are welcome:
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
