Offer summary
Qualifications:
B.S. or M.S. in Computer Science or Engineering., Experience in a customer-facing support role is preferable., Understanding of Neo4j and related technologies., Proficiency in Linux and basic Windows knowledge., Familiarity with JVM performance issues..
Key responsabilities:
- Manage urgent to minor support requests.
- Build solid technical understanding of Neo4j.
- Collaborate with various teams for issue resolution.
- Work on process improvement for customer experience.
- Provide guidance via multiple communication channels.