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Sr Salesforce Support Engineer

Remote:

Full Remote

Contract:

Full time

Salary:

130 - 130K yearly

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

Bachelor degree in IT, CIS or Computer Science, 5-7 years of experience in Salesforce/Salesforce CPQ, Technical background as a developer in Salesforce.com, Salesforce certifications required (Platform Developer & Admin), Strong knowledge of Apex, Flow , and Process Builders.

Key responsabilities:

Support and Maintain Salesforce operations
Provide daily frontline sales support to users
Conduct system UAT testing for new features
Monitor support queue and report issues
Stay updated on Salesforce releases and features

Barracuda Information Technology & Services Large https://www.barracuda.com/

1001 - 5000 Employees

See more Barracuda offers

Job description

Job ID 25-358

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda

This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
Accountable for the system UAT testing of new / updated sales processes & functionality before itis released to the sales team.
Monitor Support queue and bringing to Development team for any repetitive issues /bugs
Able to Work independently on Kanban releases (Maintenance) alongside Support .

What you’ll be working on

Comprehending user raised bugs and Support Salesforce in day to day operations
Maintain Salesforce system
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
Reporting Repetitive issues to Development

What you bring to the role

Preferred Bachelor degree in IT, CIS or Computer science
Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
Technical background as a developer in the Salesforce.com platform required
Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
Experience with the configuration of Salesforce/ CPQ
Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger

What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

The anticipated on-target earnings range for this role is $121,00 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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