Sr Tech Support & Implementation Engineer

The Role

We are hiring a Senior Implementation Engineer to lead on-site services & projects for the MiPACS team. This role includes up to 85-90% travel at peak times, delivering hands-on implementations for healthcare clients, with the remainder focused on remote implementations, support, documentation, QA testing, and customer training. If you have advanced IT skills, love people, and thrive in a customer-facing environment, this role is for you! 

Responsibilities 

• Lead on-site implementations of MiPACS software, including installation, configuration, and troubleshooting of systems and devices.
• Collaborate with customers to integrate MiPACS with complex patient management systems, X-ray devices, medical imaging, and ensure compliance with DICOM & HIPAA standards.
• Provide remote support between on-site visits, assisting with system optimization and performance improvements.
• Maintain thorough documentation of implementations, system changes, and troubleshooting efforts in a CRM system.
• Train users on MiPACS products, ensuring they are comfortable and effective in their roles.
• Participate in QA testing of new software releases and product updates to ensure reliability and security.
• Maintain knowledge of DICOM standards, patient management systems, X-ray devices, other medical imaging, system integrations, & more.
• Use critical thinking and problem-solving skills to address complex issues quickly and effectively.
• Manage and document customer interactions in CRM tools.
• Ensure projects meet healthcare IT standards, including network security protocols.
• Travel extensively (85-90%) to customer sites, providing on-site services and transitioning customers to remote support when needed.
• Collaborate with other teams at MiPACS & Apryse for smooth handoffs of technical projects, product development, bug fixes & more.
• Traveling to customer sites will be required after successful completion of the training program.

Qualifications 

• 5+ years of experience in IT implementation and technical support, ideally in healthcare or medical imaging.
• Expertise in networking, SQL databases, PowerShell scripting, and system configurations.

• Familiarity with DICOM standards and medical imaging systems.
• CompTIA Network+ and A+ certifications are highly preferred.
• Strong people skills with the ability to work with both technical and non-technical stakeholders.
• Proficiency with CRM platforms.
• Communication, critical thinking, and problem-solving skills to handle high-pressure situations in an effective & timely manner.
• Willingness to travel extensively and work independently on-site.

Benefits

• Competitive salary commensurate with experience and qualifications. 
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

The compensation for this position is commensurate upon experience, with a range between $70,000 - $100,000 CAD in on target earnings.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.