Quality Management Operations Manager (Remote NC)

LOCATION:  Remote – This is a home based, virtual position that operates on US Eastern Standard time within the hours of 8:30am-5:00pm. Must live in/near Vaya’s catchment area in North Carolina or within 40 miles of the NC border.

GENERAL STATEMENT OF JOB

Under the supervision of the Vice President of Quality Management (QM), the Quality Management Operations Manager is responsible and accountable for designing, implementing, evaluating, directing and managing a variety of projects which proactively support the department's strategic objectives. The Quality Management Operations Manager will provide innovative and solution focused strategies to ensure that the goals and necessary support of the Quality Management Department are met. 

The Quality Management Operations Manager will provide oversight and support of various projects to improve operational processes and efficiencies within QM. This role collaborates with departmental leadership to lead strategic and operational planning. This role supports functional performance reporting and tracking of progress and outcomes for projects and initiatives within QM. This role is also responsible for alerting department leadership of potential operational risks points in addition to identifying and implementing solutions to address barriers which may impede business processes. 

The Quality Management Operations Manager organizes and facilities team meetings with inter and outer departmental subject matter experts and leaders to address barriers and accomplish operational goals. This role will draw heavily on demonstrated experience in strategic planning and operational execution in rapidly changing environments, as well as exceptional communication, team building and facilitation skills. This role includes the completion of administrative and project activities. In addition, the Quality Management Operations Manager will provide oversight of various projects and support all teams within the department and various cross functional committees as needed. This position requires a high, consistent, and frequent degree of team involvement to ensure efficiency, consistency, and optimum performance.

ESSENTIAL JOB FUNCTIONS

Quality Management Operations Management: 

• Manage and provide oversight of QM projects and the QM project tracker.
• Implement and manage tracking system of departmental goals and objectives. 
• Develop recommendations and interventions to improve QM processes.
• Partner with QM leadership to develop and maintain QM business processes utilizing work plans and other project management tools.
• Collaborate with department leadership to manage departmental calendars to promote efficient distribution of department resources. 
• Manage the QM department policy process to ensure timely and consistent policy submission.  
• Partner with department leadership to assess, design, support and implement staff training plan. 
• Support and manage departmental retention and engagement activities. 
• Provide comprehensive support to assigned individuals and the department, by being detail-oriented and resourceful in completing projects as assigned.  
• Utilize organizational knowledge to ensure that projects are being completed in a manner consistent with established objectives.
• Complete documentation and follow up on important actions and decisions from meetings.
• Meet with team members as needed to assess progress on various projects and implement solutions to address identified project barriers. 
• Responsible for identifying and communicating to project lead any potential issues or risks that could affect the progression of the work tasks/initiatives/projects. Partner with project lead to identify potential solutions.
• Develops, updates and maintains project plans, documents and schedules as needed.
• Assist with the preparation of project summaries for review by leadership and other stakeholders. 
• Prepare and support preparation of executive presentations and reports.
• Timely completion of project documentation and development of required summary reports to the project team.
• Demonstrates courteous, cooperative and collaborative behavior in all interactions with internal and external partners.

Quality Management Administrative Support: 

• Organize, attend and participate in both internal and external stakeholder meetings and committees as needed.
• Coordinate department activities and resources as requested. 
• Thoroughly and accurately enter and maintain data in all applicable systems and/or databases as per established practices, processes and protocols.
• Provide support including document management in Microsoft Teams, Projects, Visio, SharePoint and/or OneNote, including meeting minutes, supporting documentation, etc. 
• Support the VP of QM in the research and identification of solutions to issues that surface during QM’s day-to-day work.
• Support work-flow management by partnering closely with the VP of QM to ensure tasks are complete and meet set timelines. 
• Conduct document editing and creation with accuracy and visual appeal as requested. 
• Complete other duties as assigned.

KNOWLEDGE OF JOB

• Ability to critically think and analyze and interpret and apply data obtained and make recommendations based upon the organization's business needs.
  
• Exceptional written and verbal communication skills including excellent skills in English grammar, punctuation, and spelling, and ability to clearly communicate complex ideas and concepts.
• Ability to use critical thinking skills, work independently with little or no direction, demonstrate initiative, and function as a self-starter
• Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner.
• Ability to reprioritize in a fast-paced environment and keep up with multiple, possibly competing, priorities.
• Effectively work in a complex healthcare environment in a highly collaborative manner keeping all stakeholders informed as appropriate.  
• Experience leading managing large scale projects.
• Basic understanding of change management principles. Must be highly team and goal oriented.
• Highly skilled at shifting between macro and micro-level planning, performing both development and facilitation of programs.
• Basic understanding of performance improvement principles. 
• Must be results-oriented, demonstrate an ability to drive matters to conclusion and achieve results through others, even where no reporting relationship exists.
• Ability to effectively present information and respond to questions from internal and external stakeholders in a professional and concise manner. 
• Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
• Ability to produce, understand and interpret complicated written material and verbal presentations
• Knowledgeable of staff activities, policies and procedures and routine practices. 
• This position requires superior ability to communicate clearly, effectively and persuasively, both orally and in writing. This employee must also be an effective listener.
• Ability to establish and maintain positive and effective working relationship with others
• Ability to work autonomously, exercising sound judgement and problem resolution skills
• A high level of diplomacy and discretion is required to effectively negotiate and resolve issues.
• Ability to maintain the confidentiality of sensitive information in accordance with applicable laws, policies, and rules
• Experience in data collection and analysis.
• Demonstrated ability and fluency with Smartsheet application
• Intermediate to expert familiarity with Microsoft Word and Microsoft Excel, and familiarity with other Microsoft Office products.

QUALIFICATIONS & CREDENTIALING REQUIREMENTS

OR 

Or an equivalent combination of education and experience.

Preferred licensure/certification:

• Project Management Certification is preferred.

PHYSICAL REQUIREMENTS 

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. 
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. 
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. 
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT:  Prefer incumbent reside in North Carolina or within 40 miles of the North Carolina border.

SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open until filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.