At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
As a Rural Market Manager, you'll build, recruit, and maintain a strong team of Retail Store Managers, supporting them every step of the way. Why? Because you lead by example and that caring, go-the-extra-mile mentality is rooted deep within you. You know that when one person succeeds, we all succeed. You're ready to rally your team to go to bat for customers, bringing passion, insight, know-how, and follow through to every interaction. You're more than a manager. Through your leadership, you're a critical driver to grow customer penetration at an accelerated rate across the market.
This person will serve as a change agent for Small Market Rural Areas (SMRA), supporting multiple channels to increase market share and a strong T-Mobile brand presence. This person must have a proven ability to adapt well to change and fast paced environments, including experience in sales, leading and inspiring multi-unit teams, market/store visits, prospecting, and conducting audits to ensure operational excellence. A successful candidate will be strong in relationship building and influence, interact directly with Dealers, Account Managers, and other cross-functional Leaders. Frequent travel required.
Job Responsibilities:
Support the team in their development, training, mentoring, and tactical execution, driving leadership behaviors that will lead to earning a place in our customer’s hearts and store employee success
Set SMRA teams up for success through personalized performance plans and conversations. Including accurate forecasting, strategic planning, defined processes, and ensuring resources are available to meet goals.
Complete observations of interactions with customers, including feedback, to be used in development, training, and coaching conversations as appropriate
Travel frequently to conduct market survey and operational audits within supported SMRA to:
• Ensure all store locations are open per the business plan, meet and/or exceed defined, monthly success measurements, company requirements and operational standards, and complete assigned training on time, and fully.
• Oversee Retail Store Managers in ensuring store employees’ work-related needs, a positive team environment, appropriate staffing levels, scheduling, maintained labor controls, marketing, loss prevention and all other store functions are met.
• Ensure Retail Store Managers continue to support operational excellence by observing store functions, monitoring sales and inventory and implementing exciting new store programs and initiatives.
Support in onboarding, training, and driving performance.
Seek and/or prospect (through various forms) to hire new employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and the latest and greatest technology
Strengthening relationships, building, and influencing through communication and cross-coordination with Retail and HQ organizations, Engineering, Marketing, Customer Care and Human Resources.
Education:
High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
Work Experience:
2 - 4 years sales and operational experience (Required)
2 - 4 years people management experience (Required)
1 - 3 years T-Mobile multi-unit management experience (Required)
2+ years Wireless Retail Experience (Required)
1+ years Project Management (Preferred)
Knowledge, Skills and Abilities:
Building Relationships (Required)
Change Management (Required)
Communication (Required)
Detailed Organization (Required)
Coaching (Required)
Leadership (Required)
Problem Solving (Required)
Strategic Thinking (Required)
Partnership Development (Required)
Operations Training (Required)
Microsoft Office (Required)
Data Analysis (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $109,600 - $197,800, inclusive of target incentives
Base Pay Range: $82,200 - $148,350
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ294543¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
