MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Apprentice Analyst will join a team responsible for supporting clinical solutions and practice management applications deployed across the OCHIN collaborative as well as support other systems used by the EPIC Operations Team. This role will focus on configuration, technical troubleshooting, and solutions-discovery for OCHIN’s members.
Essential Duties
- To be the first line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues
- Troubleshooting and resolution of issues within application modules in response to user requests
- Provide support to the EHR Support Analyst of other organizations
- Ensure JIRA Help Desk Tickets are complete and communicated to requester as needed
- Proactively contact members and staff to follow up on issues
- Develop ability to understand the needs of the members
- Triage incoming calls and communications to determine the priority level and appropriate team
- Resolving problems with application vendor or other technical support as indicated
- Proactive work of the backlog of help desk requests
- Attend OCHIN provided training as directed by Technical Lead or Manager
- Managing user requests according to business needs & priorities
- Developing working knowledge of current clinical EHR software technologies
- Travel for off-site software installation and support required (minimum = 10%)
- Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
- Other duties as assigned.
- Associates or Bachelor’s degree preferred or equivalent experience.
- Minimum of 2+ years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program.
- Electronic Health Record experience in systems such as EPIC.
- High aptitude for problem-solving, IT and software configuration
- Resolute Professional Billing Certification required
- Resolute Professional Billing Claims Certification required
Competencies
- Agile Thinking: Gathers and links data, Reviews for non-conformity and gathers further information in response to routine problems
- Business Acumen: Inquires about the relationship of activities in the business and understands assigned area of responsibility and related projects.
- Communication: Speaks and writes to peers in ways that support transactional activities
- Decision Making: Ability to identify and make appropriate job task related decisions that may assist others in controlling or making decisions.
- Detail Oriented: Applies high level of accuracy and attention to detail to tasks based on formal, written procedures and instructions.
- Organization: Balances regular job duties with occasional competing priorities, mostly with advanced notice.
- Relationships: Develops positive working relationships and demonstrates respect and appreciation of others. Understands and supports the needs and priorities of colleagues and members.
- Results Driven: Looks for ways to integrate goal setting into daily work. Understands results to be achieved and identifies barriers.
- Technical Aptitude: Applies understanding of technical terms, concepts and methodologies.
- Physical Requirements/Work Environment
- May need to move from place to place, and at times may need to be stationary for long periods of time.
- Routinely uses standard office equipment such as computers and communication devices.
- Ability to work independently and efficiently from a remote office environment.
- Travel may be required to support OCHIN’s business needs. May require travel by air, vehicle, or train.
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
Equal Opportunity Statement
OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
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