AVP, Claims

About Specialty Program Group: 

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).

About AVANT:

Avant was born through innovation. In 1976, our subsidiary, TIS Nashville (now Avant Underwriters), created the game-changing product known as Non-Trucking Liability. Today we are reviving that innovative culture on which we were built. Avant continues a forward-thinking quest of developing new products and creating new markets in order to grow revenue for our partners.

Summary:

The Assistant Vice President/Senior Claim Manager will manage directors/managers/supervisors responsible for leading a wide variety of Liability, VPD, Litigation, Occupational Accident, Property, Cannabis, Trucking, NTL adjusters, including Collision, Comp, Total Losses, Salvage, Operations and Subrogation. Primary responsibilities include managing and supervising first line leadership to established claim procedures, processes, including best practices and KPIs; as well as managing daily workflow and handling of all claims within the units.

The Assistant Vice President/Senior Manager must be able to facilitate a culture that values, supports and rewards innovative thinking and ongoing analysis of operations to improve effectiveness. Assist in the training of existing and new claims representatives; and assist in the performance of quarterly and annual claims staff performance evaluations.

Key Responsibilities:

• Lead and manage teams to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.
• Meet or exceed all key performance indicators and internal/external audits.
• Appropriately manage loss cost and allocated loss adjustment expenses.
• Manage a high level of employee engagement as evidenced by key employee retention, and feedback,
• Timely recognize outstanding performance via available incentive programs.
• Provide direction, leadership and training to the leadership team, claim adjusters and staff.
• Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the units.
• Provide direction and oversight regarding claim resolution strategies.
• Manage total losses and salvage claims pursuant to established company procedures and processes.
• Conduct weekly and monthly claim adjuster meetings.
• Perform monthly claim file audits as per company’ directives.
• Complete quarterly and annual reviews/evaluations for claims adjusters.
• Provide reserve and settlement authority to the claim adjusters pursuant to the company’s established guidelines or procedures.
• Attend regularly scheduled management meetings as required.
• Embed the importance of the customer experience throughout the organization.  

Other Responsibilities:

• Attend and participate in various senior claims management meetings.
• Coordinate monthly underwriting/claims meetings as requested.
• Maintain and utilize the Hallmark Vendor databases and Guidelines.
• Maintain appropriate state adjuster licenses; and maintain annual required CE credits.
• Complete large loss reports, as required.
• Undertaking of general office administrative duties as required.

Must Have:

• Strong moral character and work ethic.
• Independent and self-starting.
• Strong verbal and written communication skills.
• Ability to show initiative, exhibit a “can do” attitude, and provide ideas while working within a team environment.
• Ability to successfully manage a high volume, dynamic work environment.
• Ability to teach, coach, mentor and motivate claim staff.
• Ability to effectively negotiate; and use stated adjuster authorities efficiently.
• Ability to simplify, analyze and explain complex coverage and legal issues.
• Ability to be able to review processes and determine opportunities for improvement.
• The ability to manage time, meet deadlines and prioritize.

Supervision:

• Effectively and efficiently manage and claims adjusting staff in the claim organization. Carry out Assistant Vice President/Senior Claim Manager responsibilities in accordance with the company’s policies and applicable laws. The responsibilities will include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding, mentoring and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Minimum 8-10 years related experience and/or training managing automobile liability and Commercial Auto claims.
• Bachelor’s degree from a four-year College or University, or equivalent experience in Material Damage and Total Loss claims.
• Excellent oral, written and interpersonal communication skills.
• Excellent MS Office, Word, Power Point, and Excel expertise.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $130,000 to $140,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.