Systems Engineer II

Company Details:

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.

Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.

The Company is an equal employment opportunity employer. 

#LI-Hybrid

The Unix Systems Engineer is responsible for the deployment and support of UNIX Server based operating systems.  Regular job responsibilities will involve making design decisions, developing team standards and documentation that is based on the goals of project initiatives and/or changing business needs.  The Unix Systems Engineer will be responsible for: supporting a variety of UNIX technologies including AIX and Linux, completion of customer and team driven projects, and resolving incidents, requests and tasks routed through Service Now. This includes participating in a 24/7 On Call rotation for Priority Level 3 and higher service calls. 

Key Functions/Duties of Position: 

• Understanding daily administration of Linux servers, AIX, and SAN based mass storage assignment.
• Able to configure, integrate, maintain, debug performance issues, analyze recovery, and address user issues on standard Unix Platforms.
• Highly Knowledgeable around ESX VCenter Tasks including; Deployments, Cloning, Migrations, and API Calls.
• Provide Scripting support and scripting abilities within Perl, Python and Standard Shell commands.
• Provide support and administration of IBM Power 8 and 9 Series Servers.
• Understand IBM Virtualization layer including HMC’s and IBM Power Series Frame deployments.
• Ability to troubleshoot and provide Performance Analysis and Capacity Planning for Linux and AIX environments.
• Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers.
• Ensure the integrity, security, and availability of all UNIX-based enterprise servers,
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Responsible for working with the team on daily operational issues by working directly on incidents reported through the Service Desk system.
• Assist team members with complex tasks such as; maintain system scripts, security, tuning, configuration and monitoring
• Maintain and constantly improve server performance, reliability, and security in compliance with BTS Standards and Policies
• Support the deployment of new systems in response to incoming customer requests and organizational requirements.
• Support the engineering team by participating in new system deployments, technical exchange meetings and document reviews.
• Operating system/utility software installation, testing, implementation, maintenance, and configuration management.

Please note this position is a hybrid role with expectations to be in-office at one of our technology hubs (Urbandale IA or Wilmington DE) four days a week. This is not a remote role.

• Bachelor’s degree or combination of education/experience/certification

• 5 + years reasonable UNIX platforms/vendor experience
• Linux Server Technology support for a minimum of 5 years
• Working knowledge of High Availability and Load balancing technologies