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Patient Service Representative

Remote:

Full Remote

Contract:

Full time

Salary:

38 - 38K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5 years providing high touch patient experience, 2 years of Zendesk experience, 2 years of Athenahealth EMR experience, 2 years of Google Workplace experience, Strong verbal and written communication skills.

Key responsabilities:

Serve as the first point of contact for patients
Assist with verifying information and scheduling appointments
Facilitate intake procedures and collect payments
Ensure patient privacy and resolve billing issues
Build relationships with peers to achieve objectives

Midi Health Healthtech: Health + Technology Startup https://www.joinmidi.com/

11 - 50 Employees

See more Midi Health offers

Job description

Patient Service Representative @ Midi Health: 👩‍⚕️💻

At Midi, the Patient Service Representative acts as a liaison between patients, the practice and the healthcare system.The Patient Service Representative ensures that patients receive the care they need; provides support for new patient registration; assists them in navigating the healthcare system; and bridges other communications gaps. The Patient Service Representative also helps resolve billing issues, addresses patient complaints. The Patient Service Representative is responsible for being the face of Midi to the patient, and is often the first experience patients have with Midi!

Business Impact 📈

Serves as the first point of contact for patients
Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
Gains confidence from the patient through competent job performance and effective communication
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the optimal patient experience
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with conflicting priorities
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Work Hours: Start Time: 8AM PST, End Time: 4:30PM PST with a 30 minute unpaid lunch

What you will need to succeed: 🌱

5 years providing a high touch patient experience - remote experience a huge plus!
2 years of Zendesk experience
2 years of Athenahealth EMR experience
2 years of Google Workplace experience
Strong and professional verbal and written communication skills
Must have strong, reliable internet and quiet, distraction-free workplace

What we offer:

Compensation is $20/hr, non-exempt
A full-time opportunity, 40-hour work-week
Benefits (Medical, Dental, 401k)
Generous PTO!
100% remote environment

The interview process will include: 📚

Interview with Recruiter + Technical Assessment (30 min Zoom)
Interview with Hiring Manager + Department Leader (30 min Zoom)
Final Interview with Cross-Functional Leaders (30 min Zoom)

Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status.