Account Manager, Strategic Partnerships

About SonderMind 

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

About the Role

Interested in strategy, operations, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise Solutions team as we build and scale strategic partnerships. You'll be a critical part of the company’s strategic growth plan, developing partner pipeline and managing key accounts. 

As an Account Manager on the Strategic Partnerships team, you’ll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our Partners. We’re looking for someone who is customer obsessed and sees the opportunities to serve even when they may not be obvious. From implementation through reporting, you’ll own and manage these key relationships with attention to detail, creativity, and humility to ensure mutual success.

Essential Functions

• Lead day to day management of multiple partner accounts
• Ensure operational processes are meeting defined SLAs and optimized for our partners
• Keep regular cadence of meetings and reporting with partners to ensure mutual success
• Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
• Occasionally supporting sales activities and outreach, as needed
• Support partnership implementation with cross-functional teams including operations, product, provider, clinical, and payor teams
• Develop solutions to issues and actions to optimize partnership outcomes
• Create account management plans to meet predetermined goals and quotas
• Unearthing new opportunities to grow partner accounts

What does success look like?

• You’ve taken over day-to-day management of 2 to 3 key accounts in your first 90 days
• You’ve mapped and understand key stakeholders in each account and are actively managing those relationships
• You’ve learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure success 
• You’ve developed account management plans for each partner account assigned to you
• You’ve started to see areas for improvement and are updating your account plans for each partner

Who You Are

• Self-starter excited about working at a fast-paced startup
• You’re intellectually curious and naturally pull the string until you find the answer
• Ability to communicate and present to senior managers and external stakeholders often at the executive level
• Comfortable with solving hard problems and rolling up your sleeves to take care of our partners
• Comfortable performing to predetermined goals and targets
• Extremely attentive to customer needs and strong relationship building skills
• Strong cross-functional skills to influence necessary outcomes for you accounts