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IT Support Analyst

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Illinois (USA), United States

Offer summary

Qualifications:

Experience in Manufacturing IT, Server support experience, Networking experience, Knowledge of Microsoft and CompTIA certifications.

Key responsabilities:

  • Provide IT infrastructure support
  • Troubleshoot and resolve issues for end users
  • Capture client problem information
  • Assist in documentation maintenance
  • Ensure maximum uptime for IT resources
GreySource logo
GreySource Small startup https://greysource.com/
2 - 10 Employees
About GreySource
Every professional brings something special to the table, regardless of age. For companies focusing on diversity, equity, and inclusion, a multi-generational workforce should be a focus, but it often isn’t.At GreySource, we’re changing this narrative. We believe the future of our workforce demands a new approach. It requires recruiting experts that recognize the value of professionals of all ages and the real power of multi-generational teams. It requires the specialized matchmakers of GreySource.GreySource, a 55+ woman-owned boutique recruitment firm, works with both organizations looking for employees who can hit the ground running, as well as professionals of all ages – especially seasoned professionals with a wealth of both life and employment experience and an appetite to take on new challenges.THERE'S NO PLACE FOR AGEISM IN THE WORKPLACE, AND WE'RE HERE TO HELP ORGANIZATIONS MAKE SURE OF IT.Whether you’re hiring or looking for a job, GreySource is here for you with:🔹 Certified DEI Recruiting professionals who are invested in your hiring goals and passionate about eliminating ageism in hiring🔹 Assistance in matching employers who actively practice diversity, equity, and inclusion initiatives with qualified, highly skilled candidates, in both traditional and non-traditional work arrangements🔹 Support in overcoming biases that stand in the way of recruitment successIt’s Time to Transform Recruitment. IT'S TIME FOR GREYSOURCE.If you’re ready for a fully inclusive, well-rounded recruiting experience, reach out to GreySource. Contact us today to learn more.WHERE AGE IS AN ASSET & DEI IS MORE THAN A TREND
See more GreySource offers

Job description

IT Support Analyst
Full time

Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
 
The following skills are required:

  1. Manufacturing IT experience, or
  2. Server support experience, or
  3. Networking experience


RESPONSIBILITIES:

  • Provide operational support and maximum uptime for plant-related WINTEL & LINUX client desktops, handheld devices, Laptops, Process PCs, NetPCs, and Servers (File/Print, Process,  SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet, and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems, and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.
  • Gather/Capture client and problem information
  • Make use of technical skills, knowledge database, and other ITRC resources to resolve problems and escalate problems appropriately.
  • Assist in the creation/maintenance of documentation.
  • Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution.

REQUIRED EXPERIENCE AND SKILLS:

  •  Applicant must have experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
  • Patience and tact to respond effectively to plant personnel with varied level of technical acumen.
  • Good time management and self-direction skills are necessary.
  •  Microsoft and CompTIA certifications are preferred.

THIS POSITION MUST BE PERFORMED ONSITE AND IS NOT AVAILABLE AS A REMOTE POSITION. APPLY WITH RESUME AND BEST CONTACT DETAILS FOR IMMEDIATE CONSIDERATION. COMPETITIVE SALARY WITH FULL BENEFITS.  

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationOutlook Web App (Email Clients)Windows SupportIBM Lotus Word ProMicrosoft NetworkingSystem Support

Other Skills

  • Troubleshooting (Problem Solving)
  • Microsoft Excel
  • Communication
  • Time Management
Are you interested?

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