Customer Representative (Retention)

Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Representative to join our Retentions department! 

Training: The first five weeks will involve both theoretical and experiential learning in the classroom. Then, in weeks six and seven, you will move to Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches. 

Hours: 37.5 Hours per week, a Monday to Friday rotational shift pattern between the hours of 08:00 – 19:00 

Salary: Starting £24,500 plus benefits and the opportunity for further salary progression. 

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.  

A chance to work in a hybrid way; once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in our Leicester office once a week and work remotely the other days. You can always opt to work from the office more frequently if that suits you better. 

Your Role: 
Joining a busy team within a customer focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

 A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.

About You: 
An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to recieve your application.

• Experience in delivering quality customer outcomes  
• Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills 
• Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) 
• Computer skills: you'll take inbound calls whilst navigating our in-house software systems

Why become a part of the Hastings Direct family: 

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you 
• Up to 5% annual discretionary Bonus 
• A fantastic open plan modern office 
• We promote a relaxed, friendly & diverse working environment 
• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications 
• 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee 
• Refer a friend scheme - earn £500 for every friend you refer 
• We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop 
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) 
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation 
• Discounts & cashback with well-known retailers

Our straightforward process: 

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV 
• You will then receive a weblink to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre 
• The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate  

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at recruitmentteam@hastingsdirect.com prior to completing your application.