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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

2+ years of customer service experience, Strong English reading, writing, and speaking skills, Basic understanding of food allergies, Proficiency in e-commerce platforms like Shopify.

Key responsabilities:

Provide excellent customer service via phone, email, and live chat
Address and resolve customer complaints effectively

TLNT Human Resources, Staffing & Recruiting Startup https://www.gotTLNT.com

11 - 50 Employees

See more TLNT offers

Job description

Are you passionate about providing exceptional customer experiences and supporting innovative, sustainable products? We’re looking for a dedicated Customer Service Representative to join a team committed to delivering high-quality, plant-based artisanal products.

As the Customer Service Representative, you must be extremely comfortable communicating with customers on the phone, via email, and through text messages. This role involves assisting customers with their inquiries, resolving issues, and providing accurate information regarding our products and services. The ideal candidate will have 2+ years of customer service experience and exceptional English reading, writing, and communication skills.

This is an incredible remote opportunity to work for a US-based company.

What You'll Do

Provide excellent customer service through various channels, including phone, email, and live chat.

Respond to customer inquiries promptly and professionally, ensuring clarity and accuracy in all communications.

Address and resolve customer complaints and issues with empathy and efficiency.

Maintain up-to-date knowledge of our products, services, and policies, with a particular focus on food allergies and dietary restrictions.

Accurately process orders, returns, and exchanges while adhering to company procedures.

Troubleshoot and resolve issues related to Shopify, including order processing, account management, and payment issues.

Document customer interactions and feedback in our CRM system, ensuring all information is recorded accurately.

Collaborate with other departments to resolve complex issues and enhance the customer experience.

Stay informed about industry trends and changes related to food allergies, Shopify updates, and customer service best practices.

What You Need

2+ years of experience in a customer service representative role.

Strong English reading, writing, and speaking skills with a focus on clear and effective communication.

Basic understanding of food allergies, including common allergens and their impact on individuals with dietary restrictions.

Proficiency in e-commerce platforms such as Shopify, with the ability to troubleshoot and resolve issues within the platform.

Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Proficiency in using customer service software and CRM systems.

Positive attitude, strong problem-solving skills, and a commitment to providing exceptional customer service.

Salary & Perks

Competitive salary.

This is a full-time, long-term position.

The position is immediately available and requires entering into an independent contractor agreement with TLNT.

Work from home.

Monday through Friday, 8 am to 5 pm (+/- 1 hour accepted) - PST.

Additional perks.

The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.