Delinquency Mgmt Systems Technician - Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Delinquency Mgmt Systems Technician is responsible for completing tasks as directed and trained in the entire suite of business systems necessary for the successful operations of the First Party Delinquency Management business.  The responsibility includes the day-to-day tasks necessary to facilitate the contact attempts daily (such as MAC calls, predictive campaigns, texting, emails and ringless messaging).   

• Assists in the administration of all systems leveraged in collections activities such as  process improvement and build out, workflow/queue design, Data Integrator mapping and calling strategy development.
• Execution of daily operations systems required for all contact attempts to borrowers. 
• o  Creating preestablished data sets via file management.
• o  Exports from collections platform to the dialing systems and returning result notes back into the collections system and client collection systems.
• o  Occasional dialer administration: campaign design as directed and daily initiation of calling jobs, text/email campaigns and skip tracing functions.
• Monitor real time campaign management to alert Senior Business System Administrator and management of concerns by reviewing call volumes and call pacing metrics.
• Interact with various levels of management, offering insight and support regarding business as usual initiatives and operations, as well as, offering insight, support, and opinions regarding planned initiatives and strategies.
• Assist with coordinating and testing all new business and custom requests with IT, Member Development, Support, Marketing, Member Services, and Financial Services.
• Collaborate with IT in accomplishing dialer communications objectives within the framework of overall goals and objectives.
• Perform other duties as assigned.

• Associates Degree or equivalent combination of education and experience required. 

Experience

• One (1) year experience working with an auto dialer required , preferably TCN required.  One (1) year experince working with collections/call center/CMS platform required. One (1) year experience resolving  light technology issues required. 

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion
• Ability to communicate effectively at a high level in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to assist with multiple technical projects, work in fast-paced environment, and meet deadlines
• Analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions including when to escalate concerns to management or technical resources
• Minimal travel may be required
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment
• Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, credit unions and vendors based on established/discussed objectives and limitations
• Some knowledge of dialer equipment and management skills required
• Proficent in MS Office Applications

• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

to

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.