Graduate Systems Engineer (Customer Support)

Job Description:

At Leonardo, we have an exciting opportunity for a Graduate Systems Engineer to join our team within the Customer Support and Service Solutions (CS3) line of business. The CS3 line of business operates across the UK, providing innovative and invaluable support solutions to our customers. We help to ensure the availability of front-line capability wherever and whenever required.

Our 18-month Engineering Graduate Programme

Joining the Leonardo Graduate Scheme is the opportunity to be part of the next generation of our business. As a Graduate you will join us on £33,000 with a welcome bonus and could receive a generous Temporary Accommodation Allowance if you move more than 40 miles away from home for the role.

You will be provided with a wealth of development opportunities in both virtual and applied working environments.  On our programme you will engage with challenging and exciting project work and deliver innovative business or technical solutions as part of a team of subject matter experts.  Throughout the programme you will receive coaching and support from your team to achieve your objectives as well as your personal development goals.  We are committed to developing our graduates into leading technical or business professionals, and as such we will also support you through your preferred route for chartership. 

At Leonardo we value individuals who continuously demonstrate a dedication to their personal development, and this is no different for our graduates. We have partnered with Coursera, the world leading online training platform that offers around 4,000 courses you can sign up to, according to your professional and personal interests. Self-directed learning thrives in this environment.

What you’ll do as a Graduate Systems Engineer:

You will be part of a team working alongside leading engineers, using new technology to solve customer problems. You will be engaging with a wide variety of stakeholders to understand their needs at all stages of the engineering lifecycle.

There are several Graduate Systems Engineering roles available in CS3 – your role will be in one of the following three areas:

• Support Solution Design: Conceptual design and development of new support solutions and services, including those for transformational RAF and Army programmes and Team Tempest

• Technical Support: Hands-on testing and repair of some of our in-service equipment, across helicopters and fast jets. You will be able to work on electronic-based systems, as well as associated test equipment

• Digital: Application of digital tools and methodologies to help understand how our equipment performs when it is being used by our customers, and how effective our support solutions are

As part of the application process, you will have the opportunity to explore which area would be the best fit for you. Alongside your main role, you will also have the chance to take part in a project with other early careers individuals.

Throughout the Graduate Programme, you will receive coaching and support from your team, including our dedicated CS3 Early Careers Manager, to achieve your objectives as well as your personal development goals. We will also support you through your preferred route for chartership, and there will be opportunities to get involved in STEM activities with local schools and universities.

This role can be based at either our Luton or Edinburgh site. It is likely to include travel, both within the UK and possibly also abroad, to provide in-person support to our customers. Leonardo also operates a Custom (hybrid) working model that allows our employees to split their time between attending the workplace and working remotely.

Key Responsibility Areas

Dependent on the specific role, you will do a combination of the following:

• Use technical expertise to solve problems, generate ideas and be pro-active within the team

• Develop practical skills in engineering design, development and verification for complex solutions, understanding key processes and technologies

• Develop and apply your academic knowledge to undertake various activities across the engineering lifecycle, delivering to agreed performance targets, including cost and schedule.

• Work closely with engineers across multiple disciplines

• Visualise and understand customer problems

• Capture and manage customer requirements

• Data analysis, modelling, visualisation and dashboard development

• Complete tasks to a high standard and in accordance with appropriate processes and procedures

• Take an active role in engineering process improvement

Skills, Qualifications and Knowledge Required

We would like to hear from you if you have a combination of the following:

• All of our roles require (a) a minimum of a 2:2 Bachelors/Integrated Master’s degree, or (b) a higher degree, such as a MSc or PhD in a relevant discipline, including Physics, Mathematics, Computer Science, Engineering, or other STEM subject.

• Passion for engineering

• Self-motivation with an aptitude for problem solving and an ability to drive difficult issues to conclusion

• Ability to work with minimum direction or supervision on complex tasks

• Ability to apply big-picture thinking to look at problems as a whole

• Strong collaboration and inter-personal skills, and the ability to interact with subject matter experts regarding a range of technical and operational topics

• Ability to plan, prioritise and deliver high quality work

• Confidence and ability to challenge and respond to technical or process issues

• Excellent verbal and written communication skills, including experience of creating documentation and presentations

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance.

Normally this is to the level of Security Check (typically known as “SC”) for our business which includes having a minimum of five years permanent residency in the UK.

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with possibility of some hybrid working.

• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)

• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year

• Pension: Award winning pension scheme (up to 15% employer contribution)

• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)

• Lifestyle:  Discounted Gym membership, Cycle to work scheme

• Training: Free access to more than 4000 online courses via Coursera

• Referral Incentive: You can earn a reward for successfully referring a friend or family member

At Leonardo, we are strongly committed to supporting all our people, and, as society and the environment we work in changes, our approach to Inclusion and Diversity continues to evolve and adapt to reflect this. A culture of inclusion goes on to create an environment for greater collaboration, innovation and opportunities to develop as an organisation. If you are willing and able to commit to giving your best performance, you will find Leonardo a very rewarding place to work!  

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