Offer summary
Qualifications:
12+ years in technical product management, 2-4 years with ServiceNow ITSM, Strong knowledge management governance, Experience with AI and data analysis technologies, Familiarity with agile methodologies.
Key responsabilities:
- Own vision and roadmap for knowledge management
- Establish governance policies for content management
- Collaborate with cross-functional teams
- Analyze data to identify improvement opportunities
- Develop training programs for knowledge management tools