Remote Customer Service Representatives for Maryland Medicaid Accounts

Job Overview

We are seeking dedicated and motivated Remote Customer Service Representatives to support Maryland Medicaid accounts. This role is ideal for individuals who are passionate about enhancing the lives of others and possess a strong customer service background.

Key Responsibilities

In this role, you will:

• Provide comprehensive information and assistance to individuals, families, and brokers regarding enrollment and services related to Medicaid and Qualified Health Plans.
• Address customer eligibility inquiries and guide them through the enrollment process.
• Leverage state eligibility and enrollment portals, in addition to Customer Relationship Management (CRM) software, to ensure the delivery of exceptional service.
  
  

Required Skills

To excel in this position, you should possess:

• Excellent organizational and interpersonal abilities.
• Strong written and verbal communication competencies.
• The capability to function effectively in a fast-paced, deadline-driven atmosphere.
  
  

Qualifications

Candidates must meet the following criteria:

• Residency: Must reside in the State of Maryland.
• Experience: Previous call center experience is essential.
• Education: A high school diploma, GED, or equivalent certification is required; experience in healthcare, human services, or customer service is advantageous.
  
  

Career Growth Opportunities

Joining our Customer Support Center presents a unique opportunity to develop your skills within the healthcare sector and enhance your customer service expertise, potentially paving the way for future advancement.

Company Culture And Values

We take pride in fostering a supportive and inclusive environment that values dedication and a commitment to service excellence. We welcome individuals from diverse backgrounds and are committed to creating a workplace that reflects our values.

Networking And Professional Opportunities

This position encourages opportunities for networking and professional collaboration, enabling you to build valuable connections within the healthcare industry.

Work Schedule

• Training Schedule: 9:30 AM - 6:00 PM EST, Monday to Friday (Initial 7 weeks).
• Post-Training Schedule: Monday to Friday, 9:30 AM - 6:00 PM EST.
  
  

Note: Your full attendance during the training and nesting period is critical, as absences may lead to employment termination.

Equipment Requirements

Candidates are required to provide their own equipment, including:

• A computer (desktop or laptop) with an Intel Core i5 processor or higher, 8GB RAM minimum, and 256GB hard drive.
• A wired internet connection with a minimum of 100 MBPS download and 10 MBPS upload speed.
• A wired headset with USB connection, video camera capability, and at least 30GB of available storage.
  
  

Application Process

To apply, please follow these steps:

• Conduct an ISP Speed Test using your work computer (no mobile hotspots or satellite service).
• Email a screenshot of your computer specifications, including processor details.
• Indicate if you possess an Apple or Android smartphone.
• Submit a photo of your headset.
• Provide details on the available storage capacity on your PC.
• Combine all screenshots and information into one email for swift review.
  
  

Why Join Us?

This is a fantastic opportunity to join a committed team that recognizes the significance of your skills and passion for service. We appreciate your interest in this role and encourage you to advance your career with us.

Employment Type: Full-Time