Remote Customer Service Representative | WFH

Job Overview

Join our esteemed healthcare organization, a leader in the industry, committed to enhancing the lives of our communities through “Better Products, Better Services, Better Lives.” As a family-owned company with a growing presence in Michigan, Indiana, and Florida, we invite you to become a vital part of our team and contribute to the well-being of our patients.

Key Responsibilities

• Provide outstanding customer service to patients and referral sources.
• Manage incoming communications from patients, medical offices, insurance providers, and others.
• Accurately enter patient information, including demographics and insurance details, into our system.
• Verify insurance benefits in accordance with policy and maintain updated patient files.
• Generate and track orders for Durable Medical Equipment (DME) supplies.
• Develop a thorough understanding of contracted providers' specific requirements.
• Update and correct patient records with each interaction.
• Collaborate effectively with team members.
• Participate in an on-call rotation to support operational needs.
  
  

Required Skills

• Excellent verbal and written communication abilities.
• Capacity to excel in a dynamic, fast-paced setting.
• Preferred experience in call center operations and data entry.
• Proficiency in using computer systems for data input.
• Strong team-oriented mindset.
  
  

Qualifications

• High school diploma or equivalent required.
• Previous experience in call center environments and data entry is preferred.
  
  

Career Growth Opportunities

We are dedicated to fostering your professional development and offer various pathways for advancement within our organization, empowering you to grow your career while contributing to our mission.

Company Culture And Values

Our organization prides itself on a family-oriented culture that emphasizes teamwork, exceptional service, and a supportive work environment. We are committed to ensuring that employees thrive and feel valued.

Compensation And Benefits

• Competitive wages commensurate with experience.
• Comprehensive benefits package including Health, Dental, Vision, and Life Insurance.
• Paid Holidays and Floating Holidays.
• Generous paid vacation policies.
• 401(k) Retirement Savings Plan with employer contributions.
• Paid training opportunities to enhance your skills.
  
  

If you possess the passion and skills to succeed in this role, we encourage you to apply today! Join our team and utilize your exceptional customer service expertise to make a meaningful impact in the healthcare landscape.

Employment Type: Full-Time