Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Director of Agile Process & Coaching is responsible for coaching and driving an organization-wide Agile transformation and managing a growing servant leadership team to deliver world class Agile practices. You will be responsible for championing, governing, scaling, and measuring the success of our operating frameworks. You will oversee a team of Agile Leaders in the roles of Scrum Master and Release Train Engineer. The role includes coordinating and training across departments to promote a collaborative approach to Agile Software delivery focused on driving business value and accountability. The Director of Agile Process & Delivery will act as change agent, mentor, and evangelist to influence the adoption of an Agile mindset and practice; driving discovery of fresh practices, innovating new ways to collaborate, and to “be” Agile. He/She will own the Agile Delivery process for Ensemble IT using SAFe principals and Program Increments and will facilitate organizational learning, change management, and process adoption of Agile via metrics, benefits realization, outcomes, and retrospective findings
Job Competencies
- Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
- Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
- Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
- Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
- Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others' attention (appropriate, impactful, and clear).
- Agile Program/Project Management - Demonstrates high accountability and responsibility for Agile programsd and value streams from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
Essential Job Functions
- Develop and grow a team of RTE’s and Agile Practitioners - including work assignment and tracking, career development, coaching and mentoring while also supplementing staff in that role as needed
- Serve in the role of "Agile Coach" through championing, training, and mentoring across the organization
- Build and lead Agile community of practices to support high performing teams
- Establish, maintain and execute an effective communications plan serving all stakeholder needs. Ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance
- Create an environment that meaningfully values and promotes autonomy, skill mastery, empowerment, transparency, innovation, and learning
- Research Agile best practices and techniques and bring them to the organization
- Work in collaboration across stakeholders and teams for successful delivery outcomes
- Train key individuals throughout the organization on Agile frameworks for better enterprise adoption and overall practice execution
- Monitor and manage Agile Release Trains performance focusing on key metrics to deliver; Value, Velocity, Quality and Predictability
- Ensure strong organizational information flow
- Create and maintain comprehensive Agile change management artifacts in Aha! and ADO
- Adhere to SAFe 6.0 best practices and tools for consistency across all Value Streams
- Partner with Product Management, stakeholders, and IT leadership to elevate our ability to build and maintain roadmaps with a sustainable delivery cadence and meaningful metrics
- Ability to travel as needed to support the projects estimated at up to 25% of the time
- Perform other duties as requested to support the Project Office, Clients and Business Units
- Lead a team of associates performing all human resources, recruiting, performance management and career growth management
Employment Qualifications
Ensemble Required License / Certification (Ex: CRCR)
One or more related Agile practitioner certifications such as Certified Scrum Master (CSM, CSP, PSM, PMI- ACP) and SAFe Program Consultant (SPC) certification or equivalent
Desired Work Experience
Job Experience
7 to 10 Years
People Leadership Experience
3 to 5 Years
Desired Education
Bachelors Degree or Equivalent Experience
Computer Science
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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