Strategic Accounts Director

About the Company

Inspiren was created to help operators forge thriving senior living communities.

We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team.

We know that balancing operations takes time and effort, not to mention careful coordination of many parts – that’s why we offer seamless solutions to guide stronger care decisions. Because while you can’t control any specific event, we believe that data can power communities to live and work better.

Keeping your residents healthy and your staff productive is easy with Inspiren.

Smarter care, on every wall. One room at a time. 

About the Role

The Strategic Accounts Director will be accountable for driving growth, retention, and success for Inspiren’s largest customers, particularly in healthcare and senior living sectors. This role will focus on developing and implementing account strategies that foster deep customer adoption and measurable ROI, with frequent engagement at the executive level. Success is measured by Contracted Annual Recurring Revenue (CARR) growth and Net Dollar Retention (NDR). The Strategic Accounts Director will be the primary liaison for executive leaders, travel to client sites (50%), and work closely with cross-functional Inspiren teams to ensure sustained customer satisfaction and account growth.

What you’ll do:

• Drive growth and retention by managing strategic customer accounts.
• Build trusted relationships with key executives and decision-makers.
• Regularly evaluate and adjust account strategies to meet goals.
• Lead quarterly business reviews and strategic roadmap planning.
• Gather insights from customer data to enhance Inspiren product utilization.
• Advocate for customer needs within Inspiren, promoting adoption and expansion.
• Conduct in-person client meetings and site visits to strengthen partnerships.

About you:

• 10+ years in customer success, account management, or enterprise sales, preferably in healthcare technology/SaaS.
• Proven track record managing large, multi-million dollar accounts.
• Strong understanding of health tech adoption and client journey phases.
• Experience collaborating with executive leaders on strategy.
• Excellent communication, analytical, and relationship-building skills.

We’re also looking for:

• Proactive, growth-focused, and detail-oriented.
• Strong influence and relationship-building abilities.
• Adaptable, collaborative, and skilled in problem-solving.
• Customer service-oriented with a genuine passion for healthcare improvement.

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!  

Compensation

• The annual salary/OTE for this role $300k (50/50 split) + equity + benefits (including medical, dental, and vision)