Offer summary
Qualifications:
Bachelor’s degree in business administration or related field, Good communication skills in English and Hindi, Strong client-facing and communication skills, Troubleshooting and multitasking skills, Self-motivated and highly reliable.
Key responsabilities:
- Provide support via live chat, phone, and email
- Escalate issues to specialists using Salesforce or Jira
- Update clients on the status of their requests
- Verify submitted documents and prepare reports as needed
- Achieve quarterly KPI targets set by the CS manager