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Head of customer support

Remote: 
Full Remote
Work from: 
Israel

Offer summary

Qualifications:

Bachelor's degree in Marketing, Business Administration, or related field, Fluent English.

Key responsabilities:

  • Manage team and develop processes
  • Analyze data and make strategic decisions
  • Implement and optimize CRM system
  • Build strong customer support department
  • Develop and track performance metrics
Lev Haolam logo
Lev Haolam Civic and Social Organization SME https://www.levhaolam.com/
51 - 200 Employees
About Lev Haolam
As a social enterprise based in Israel, Lev Haolam supports Israeli family businesses in Judea and Samaria, an area of historical significance. In order to fight many injustices experienced by the Jewish entrepreneurs in these areas, we have created an opportunity for people around the world to support their local businesses. We have developed a perfect solution to help the Holy Land - a Surprise Monthly Package, to which people sign-up to be members, and then receive monthly packages filled with unique products created by Israeli artisans. Lev Haolam is an international team of professionals passionate about Israel and eager to support Israeli family businesses. The majority of our team consists of Israelis themselves, both Sabras (native-born) and some who have returned to our ancestral homeland from as far away as America and South Africa. It is an honor for us to do work we love and to contribute to the development of Israel, especially the Biblical Heartland of Israel. Around the world, the Lev Haolam Family members are at the heart of our mission! Every purchase that they make drives the development of Israel, helping Jewish pioneers overcome local difficulties and create sustainable businesses in the Holy Land. Join us today and feel that you are at HOME! Lev Haolam — at the heart of change!
See more Lev Haolam offers

Job description

 
As a head of customer support, you will oversee a diverse range of responsibilities, including but not limited to team management, strategic planning, developing and optimization of existing processes. 
The ideal candidate of us have skills of building strong customer support department, knowledge of working with USA and EU markets and deep understanding and match with company values.

We expect:
  • CRM system knowledge - experience in selecting, implementing, and need based adapting CRM system.
  • Implementation and monitoring of strategy execution - experience in delivering and control strategy from scratch.
  • Making strategic decisions - ability to making complex strategic decisions, including large-scale changes (such as layoffs, restructuring, etc.). Experience in decision-making with a perspective on the foreseeable future.
  • Team management - previous experience managing a team of more than 10 people, fostering a collaborative and high-performing work environment. 
  • Building a customer support department - Development, implementation, and optimization of business processes
  • Task execution control / metrics tracking methods - ability to develop and track performance metrics for customer support department, evaluating the impact of CS efforts on overall business objectives
  • Reports / data analysis - ability to analyze data, derive actionable insights, and make data-driven decisions and reports.
  • Understanding of the audience - our main audience located in USA and EU. 
Skills and qualifications:
  • Strong proficiency in analytics and other analytical tools to analyze data, derive actionable insights, and make data-driven decisions. 
  • Team Leadership: Previous experience managing a team of more than 10 people, fostering a collaborative and high-performing work environment.
  • Department Building: Experience in building a customer support department in a small company or startup, establishing processes, and driving growth initiatives. 
  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Fluent English
  • Russian (or Hebrew) B1 level proficiency - is advantage
  • Proven track record of success in a similar role, preferably in the relevant sector
  • Excellent communication, leadership, and analytical skills. 
  • Strong strategic thinking and problem-solving abilities. 
  • Ability to thrive in a fast-paced, dynamic environment. 
We offer: 
  • Work in international company with a focus on the US market 
  • Opportunities for professional growth and performance-based income growth 
  • Compensation in USD 
  • Service agreement (requires individual entrepreneurship or self-employment status) 
  • Fully remote work format
 

Required profile

Experience

Industry :
Civic and Social Organization
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMData AnalysisStrategic Decision MakingPerformance MeasurementCustomer DevelopmentBusiness StrategiesCustomer Development

Other Skills

  • Analytical Thinking
  • Communication
  • Leadership
  • Problem Solving
Are you interested?

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