Business Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Business Product Manager is a critical role responsible for developing and maintaining the product roadmap for a portfolio within Finance Products.  The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges.  The perfect candidate puts the Finance people of ServiceNow, employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do.  A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.

Responsibilities include:

• Partner closely with the Program Management, Change Management, Finance stakeholders and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing.
• Serve as the champion of the business, translating business strategy into business case, value definition, and initial requirements for new products and enhancements.
• Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams.
• Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.
• Support program management, change management, and internal go-to-market on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for Finance case management).
• Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.
• Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities.

• An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end experiences that deliver value.
• A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage.
• A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically.
• Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignment.
• Innovative – always exploring the art of the possible and dreaming big.

Qualifications:

• Minimum of 5 years of product management experience in software or adjacent industry.
• Knowledge of Enterprise Finance processes and systems. 
• 3+ years of procurement systems and domain expertise
• Experience with the ServiceNow platform.
• Proven ability to effectively lead, inspire, influence and collaborate effectively with subject-matter experts across a variety of functions (e.g., business, technology, communications, data science, ops).
• Ability to balance strategic thinking with speed to value.
• Strong business acumen, analytical skills and problem-solving expertise.
• Experience in a fast-moving, high-growth software design and development environment with ability to react quickly to opportunities and unexpected challenges.
• Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and other levels in the company.
• Extremely well organized and able to manage work requirements to meet deadlines.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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