Offer summary
Qualifications:
Minimum 5 years advanced IT support experience, 2 years in a leadership position, Bachelor’s Degree or equivalent preferred, Experience with IT service management tools, Microsoft or Azure Certification preferred.Key responsabilities:
- Lead and manage the help desk team
- Support customer interfaces in a 24x7 environment
- Troubleshoot applications and operating systems
- Handle multiple tasks under pressure
- Ensure strong customer service orientation