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Help Desk Support Specialist, Information Technology

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree is preferred, 3+ years in tech support, Knowledge of Microsoft Office365 and Windows 10, Relevant technical certifications are a plus.

Key responsabilities:

Provide remote end-user support
Manage Active Directory User Accounts

CIEE Council on International Educational Exchange Education SME https://www.ciee.org/

501 - 1000 Employees

See more CIEE Council on International Educational Exchange offers

Job description

Position: Help Desk Support Specialist
Reports to: Sr. Manager, IT Operations

Department: Information Technology

Location: Remote, US field-based (see location requirements below).

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

Under moderate supervision, this position provides support to end-users for PC, server applications, and hardware issues. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. May interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems. Refers more complex problems to intermediate senior level. This position is staffed by technical personnel who have had sufficient educational background and experience.

What you’ll do:

Primary responsibility will be to provide remote end-user support to resolve problems and questions while providing the highest level of customer service.
Provide accurate, timely, and creative solutions for, but not limited to, staff computer hardware, operating systems, software applications, networking, video conferencing, printers, phones, and voicemail.
Image, customize, and deploy new desktop and laptop machines.
Manage Active Directory User Accounts and Microsoft Exchange Mailboxes.
Participate in brainstorming sessions to assess and scope potential new projects.
Collaborate with members of Operations and Infrastructure teams and all business units as a participant on multi-disciplinary, cross-functional project teams.
24/7 On-call support as needed.

What you’ll bring:

The ideal candidate will possess:

A bachelor’s degree is a plus.
Any relevant technical certifications are a plus.
A minimum of 3+ years’ experience in a tech support role.
Experience in performing PC setups, troubleshooting hardware and software problems, and designing configurations for desktop computer systems in a corporate network environment.
Positive attitude with a desire to work for a company that is fun, flexible, respectful, and honest.
Strong knowledge of end-user software applications, such as Microsoft Office365 (Outlook, Teams, Word, Excel, and PowerPoint).
Strong knowledge of Windows 10 Operating Systems.
Basic knowledge of Windows Server 2008 R2 & 2012.
Basic knowledge of network technologies, relevant software, hardware, and other equipment.
High level of organization, problem-solving, and communication skills.
Ability to exercise good judgment and think creatively.
Quick, independent learner with the ability to recognize and overcome obstacles.
Passion for learning new technologies of all types.
Experience working on collaborative teams that create high-quality, on-time solutions.
Readiness to grow and develop yourself, our client group, and our Company.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Location Requirements:

The position is available to candidates in the United States, except for candidates residing in:

Washington (State)
Colorado
California
Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.