Digital Project Manager (SA)

Digital Project Manager

Full-Time, Permanent

About Greenpark 

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our purpose is to create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.  

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more. 

This role description covers the main aspects of the Digital Project Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.  

Why the job exists 

• To ensure the successful delivery of client projects – with central focus on quality and project profitability. 

• This role includes co-ordinating and managing projects as well as reporting on and adhering to key business processes such as Resourcing and Forecasting 

What the job covers 

• Manages assigned projects, from start to finish, ensuring successful project completion against deadlines, brief and budget 

• Co-ordinates project set-up & kick-offs, to ensure projects are off to a good start 

• Checks in regularly with key resources and stakeholders (client leads, technical leads, product leads, whole teams, etc.) to unearth and resolve project issues early. 

• Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further as appropriate 

• Manages resourcing across projects to ensure the best use of billable talent. 

Responsibilities 

• Team Management & Leadership  

• Act as point of contact on all assigned projects  

• Maintains communications with appropriate agency and client personnel to ensure positive workflow.  

• Escalating exceptions and issues to Project Director level as required  

• Managing Clients' needs and expectations  

• Keeping project status reports up to date  

• Monitoring and enforcing project constraints (schedule / scope / resources)  

• Champion internal systems for higher productivity working  

• Drive projects to the final stages of completion by keeping the team both on track and highly motivated  

Enforcing best practice 

• Manage assigned projects, involved with client projects from start to finish, ensuring successful project completion against deadlines  

• Provide and maintain project status – liaising with development teams, designers and commercial staff to provide accurate updates on project statuses  

• Project quality assurance – reviewing output/deliverables against scope and ensuring sign-off from Key Internal Stakeholders 

Financial & Administrative:  

• Monitor all internal and external costs for assigned projects  

• Manages Project resourcing and forecasting accordingly reporting to Client services on revenue for each month 

• Works with Client Services to ensure proper billing and invoicing  

Performance review and personal development 

By the Project Director on the basis of:  

• Successful project delivery and client satisfaction;  

• Contribution to account profitability 

• Overall quality of outputs; 

• Peer feedback from colleagues, collated by line manager; 

• Relationship with other operating companies/departments; 

• Interpersonal / communication skills;  

• Being a team player;  

• Demonstrating the core values of Green Park Content; 

• Being an effective coach/manager to junior members of the team.