Imaging Systems Administrator

Position Overview

Position Location & Work Format

Position Duties & Responsibilities

• Participates in and supports capacity planning and the development of long-term strategic goals for ECM systems and software in conjunction with end-users and department managers.
• Installs, designs, configures, supports, and maintains ECM software and scanning hardware as directed.
• Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on servers, scanners, and workstations.
  • Escalates incidents as necessary.
• Manages ECM end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Analyzes ECM system, servers, application, network, and input/output device performance.
• Creates required reports in response to business user needs.
• Develops, documents, and maintains policies, procedures and associated training plans for system administration and appropriate use.
• Manages application configuration and performs system upgrades.
  • Performs unit testing and resolves defects to ensure quality solutions are delivered.
• Supports QA testing efforts.
• Proposes solutions to improve business processes and efficiency related to ECM systems.
• Provides on-call support as necessary.
• Assists Technology Services with LAN and PC issues related to ECM applications as needed.
• Actively participates in professional development, i.e. continuing education or self-improvement.Other duties as assigned by leadership, either verbally or in writing.

Technical Environment

• OnBase Content Management System and subsystems
• Kofax Capture and Kofax Transformation Modules (KTM)
• OPEX mail extraction and scanning workstations
• Scanning equipment
• Microsoft Application servers
• Microsoft SQL databases
• Microsoft desktop OS (Windows) with Office Suite, Outlook
• Citrix/XenApp

Candidate Requirements & Qualifications

• Associates or bachelor’s degree in the field of computer science is preferred and/or IT certifications in current ECM technologies.
• Demonstrated technical knowledge of OnBase, Kofax, and OPEX, including workflow configuration and application integration.
• Hands-on software and hardware troubleshooting experience.
• Experience documenting and maintaining configuration and process information.
• Demonstrated knowledge of database concepts, client/server concepts, and scripting languages.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated excellent listening, interpersonal, written, and verbal communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed with keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.

About Us

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders. We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.

Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company. 

Our Commitment as an Employer 

We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.   
 
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.