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Application Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

5-7 years in application support, Experience in service desk environment, Proficient in monitoring database events, Hands-on experience with AWS RDS SQL, Ability to analyze DB alert logs.

Key responsabilities:

Monitor event alerts and notify the team
Track availability of database events
Log and monitor DB alert and transaction logs
Acknowledge requests for user access and data reports
Facilitate escalation procedure accurately

Diverse Lynx Large https://www.diverselynx.com/

1001 - 5000 Employees

See more Diverse Lynx offers

Job description

Position – Application Support Engineer
Location – (Remote)
Type Fulltime/Contract
Visa - W2 Only

Primary Responsibilities
•Event Monitoring: Monitor event alerts, notify the concerned team, and process requests from end users for escalation to level 2 and level 3 support engineers.
•Database Monitoring: Keep track of the availability of database events, such as DB availability, instance availability, and space availability of disk drives and file systems. This includes hands-on experience with AWS RDS SQL scripting.
•Log Monitoring: Monitor DB alert logs, transaction logs, and backup logs to ensure system stability and performance.
•Request Acknowledgement: Acknowledge and process requests for DB stop/start, user creation, granting specific data access to users, and generating data reports.

Escalation Procedure
If an incident cannot be resolved by the L1 Support Engineer, it is escalated to L2 support. The L1 Support Engineer is responsible for ensuring that all necessary information is accurately logged and communicated to facilitate a smooth handover.
Skills and Experience Required
• Experience: 5-7 years in application support
• Experience in a service desk environment handling ticket logging through channels like phone, web, email, and text.
• Proficiency in monitoring database events and space availability of disk drives and file systems.
• Hands-on experience with AWS RDS SQL scripting.
• Ability to monitor and analyze DB alert logs, transaction logs, and backup logs.
• Strong communication skills for effective customer interactions and request acknowledgements.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.