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Lead Program Manager

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in B2B relationship management or project management, Advanced Microsoft suite proficiency, Bachelor's degree in a business-related field.

Key responsabilities:

Maintain strong relationships with banking partners and contact centers
Document policies, procedures, and compliance reporting
Manage vendor relationships to ensure satisfaction
Coordinate regular business reviews and internal collaborations
Utilize project management tools for tracking deliverables

Braviant Holdings Fintech: Finance + Technology Scaleup https://www.braviantholdings.com/

51 - 200 Employees

See more Braviant Holdings offers

Job description

Who we are:

Founded in 2015 and based in Chicago, IL, privately held Braviant Holdings, Inc is a leading provider of tech-enabled credit products which combine breakthrough technology and cutting-edge machine learning to transform how people access credit online. The Company’s next-generation approach to lending reduces credit barriers and creates a Path to Prime® helping millions of underbanked consumers build credit history, reduce their cost of borrowing, and take control of their personal finances. Braviant has been named multiple times to the Inc. 5000 list of fastest growing private companies and has been recognized as a Best Place to Work.

The Role:

The Lead Program Manager role is an exciting opportunity for a talented relationship

manager with strong project management skills. A successful candidate will apply business

acumen to solve problems, maintain pristine documentation and tactfully partner with

internal and external stakeholders to grow each program to meet the business’ needs. This

position will maintain three key relationships to start, including Braviant’s bank program and

two outsourced contact center vendors.

What you'll be doing:

Maintain strong relationship with the relevant external banking partnership parties.

Primary point of contact who works with internal resources to complete any projects, tasks, or ad hoc requests.

Document all approved policies, procedures, and versions of documents.

Compile monthly performance and compliance reporting.

Manage the contact center relationships between BPO and internal teams to ensure both parties are mutually satisfied.

Validate contract adherence (monthly invoice, QA rates, incentive programs, etc.).

Coordinate weekly, monthly, and quarterly business reviews.

Build relationships with key internal stakeholders, including strategy & operations, marketing, legal, compliance, product, and business intelligence.

Leverage project management tools to track and deliver all requests on time

Develop documentation to track key meeting minutes, takeaways and visibility into project timelines and due dates.

What you'll bring:

5+ years of relevant experience in B2B relationship management and/or project management with proven experience in both.

Advanced Microsoft suite proficiency (including Word, PowerPoint, and Excel).

Superb problem-solving and project management skills.

Self-starter that takes initiative and leverages resources to solve problems.

Bachelor’s degree in business related area of study

What will make you stand out:

Prior experience in FinTech or managing a third-party BPO vendor.

Experience negotiating contracts.

You can effectively enable your team to consistently deliver results with a sense of urgency and coach them to work effectively across teams.

What it’s like to work here:

We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant. Want to learn more? Check us out on Glassdoor, BuiltIn and our Newsroom