Bilingual Customer Service Broker (VIP Accounts)

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

This is not your average service broker role! You’ll be the primary point of contact for our exclusive VIP accounts – a growing program that’s central to our company’s future. Here’s why you’ll love this role:

• You’ll be part of a program that’s expanding, and you’ll have the opportunity to influence that growth from the ground up.
• Hybrid work is standard, but remote work is a possibility.
• You'll manage a distinguished group of clients, offering tailored, white-glove service while ensuring they receive the exceptional attention that aligns with their unique need.

This is an exciting opportunity for someone who thrives on creating lasting client relationships and is eager to play a key role in the expansion of our VIP program.

As part of your role, you will:

• Be the go-to expert for high-value clients and strategic accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific needs.

• Shape the future by being part of the VIP program and providing exceptional service and insights that drive growth and elevate the client experience.

• Take ownership of client interactions by handling inquiries, processing changes, and ensuring that all underwriting standards and requirements are met with excellence.

• Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues with creative, thoughtful solutions.

• Leave your mark on our growing program by sharing insights and recommendations with leadership, making sure we continuously improve and provide world-class service.

Let’s Talk About You: 

The perfect candidate for this role is someone who’s passionate about making an impact and excited about the prospect of being part of something bigger. This is the unique blend of skills and experience we would love to see in an ideal candidate:

• AMF license required.

• RIBO license (or a commitment to obtain one).

• Minimum of 3 years in personal lines automobile and property insurance.

• Proficiency in French and English is required.

• Intermediate knowledge of Microsoft Office Suite applications.

• A growth mindset and a desire to evolve your role as the VIP program expands.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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