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Technical Consultant (Bridge) COL, Remote at Bridge

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years in SaaS implementation, BS in Computer Science or related field.

Key responsabilities:

  • Review customer integration requirements and suggest modifications
  • Install and configure software products, assist less experienced technicians
  • Work with vendors for issue resolution and troubleshooting
  • Diagnose product issues with clients and assist in problem resolution
  • Provide proactive solutions to problems and prioritize tasks
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Bridge E-learning SME https://www.getbridge.com/
51 - 200 Employees
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Job description

The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.

Key Responsibilities:

  • Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
  • Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
  • Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
  • Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
  • Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
  • Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines

Qualifications:

  • 2+ years of experience in SaaS based implementations and project management.
  • BS in Computer Science, Information Services or other related fields is preferred.

Preferred Qualifications:

  • Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM.

Skills:

  • Technical experience with authentication protocols and Single Sign-On solutions
  • Strong understanding of APIs
  • Experience performing large data integrations between systems of record and a SaaS provider.
  • Project management experience, particularly focused on the software implementation projects.
  • Experience working both independently and in a team-oriented, collaborative environment is essential.
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
  • Strong written and oral communication and interpersonal skills
  • Must be able to learn, understand and apply new technologies.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service.
  • Proficient English speaking and writing

Key Requirements:

  • Must be able to sit for extended periods of time
  • Must be able to work remotely and manage tasks and priorities
  • Must have the ability to work independently
  • Must be able to collaborate in a remote environment

Equal Opportunity Employer:

Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
E-learning
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Analytical Thinking
  • Verbal Communication Skills
  • Problem Solving
  • Customer Service
  • Time Management

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