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Client Technical Specialist

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Costa Rica

Offer summary

Qualifications:

Familiarity with Boolean logical expressions., Experience in healthcare strongly preferred., Experience with software support in healthcare., Strong problem-solving skills required., Attention to detail and accuracy required..

Key responsabilities:

  • Provide technical support for EHC solutions.
  • Meaningful response to requests within SLA.
  • Review transaction data and identify trends.
  • Participate in internal and client meetings.
Experian logo
Experian XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

Provide technical support services for end users or partners of Experian Healthcare (EHC) solutions.  The Client Technical Specialist will provide support services for our Bad Plan Code Detection product. This product ensures that a patient has been registered with the correct insurance plan. The successful Client Technical Specialist will develop an understanding of health insurance eligibility in the USA and the data returned within an eligibility request, evaluating this data and coding of client specific rules.

Analytical capabilities and the ability to create logical expressions will be necessary to your success.

 

Responsibilities:

·       Provide technical support for internal and external customers of EHC software solutions.  Duties will include ongoing support of the Bad Plan Code Detection product as well as other assignments as needed.

·       Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.   

·       Review transaction data to identify trends and code resultant business rules. 

·       Participate in internal and client meetings.

Qualifications

·       Familiarity with Boolean logical expressions.

·       Experience in healthcare strongly

·       Experience with software support and delivery in the healthcare industry. Proven experience of successful interaction with end-user population within a healthcare environment is strongly. 

·       Independent problem solving

·       Must be able to handle multiple tasks, take initiative and prioritize multiple work items.

·       Strong attention to detail and accuracy are required.

·       Ability to follow supplied specifications with a very high degree of accuracy is required.

Additional Information

This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-REMOTE #LI-SA1.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportHospital ExperienceBoolean ExpressionProduct Support

Other Skills

  • Problem Solving
  • Analytical Thinking
  • Detail Oriented
  • Prioritization
  • Verbal Communication Skills
Are you interested?

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