Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Provide technical support services for end users or partners of Experian Healthcare (EHC) solutions. The Client Technical Specialist will provide support services for our Bad Plan Code Detection product. This product ensures that a patient has been registered with the correct insurance plan. The successful Client Technical Specialist will develop an understanding of health insurance eligibility in the USA and the data returned within an eligibility request, evaluating this data and coding of client specific rules.
Analytical capabilities and the ability to create logical expressions will be necessary to your success.
Responsibilities:
· Provide technical support for internal and external customers of EHC software solutions. Duties will include ongoing support of the Bad Plan Code Detection product as well as other assignments as needed.
· Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
· Review transaction data to identify trends and code resultant business rules.
· Participate in internal and client meetings.
· Familiarity with Boolean logical expressions.
· Experience in healthcare strongly
· Experience with software support and delivery in the healthcare industry. Proven experience of successful interaction with end-user population within a healthcare environment is strongly.
· Independent problem solving
· Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
· Strong attention to detail and accuracy are required.
· Ability to follow supplied specifications with a very high degree of accuracy is required.
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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